Command Centre Operator

Job Responsibilities

Come join the team & be expose in the security industry

• Monitoring and managing all incoming communications and ensuring timely responses or escalations as necessary  
• Coordinating assignments and tasks, both locally and regionally, to optimize workflow  
• Attendance monitoring  
• Handling incidents according to established protocols, coordinating with relevant stakeholders to resolve issues promptly  
• Management of Command Center data  
• Monitoring and responding to emails internally and externally with clients and vendors etc  
• Management of Operations inventory  
• Monitoring and recording of permanent and ad-hoc assignments  
• Answering incoming calls, forwarding them as needed, and maintaining call logs for documentation purposes  
• Perform periodic welfare and operational checks on security officers at site to ensure their well-being, alertness and compliance with assigned duties.

Key Requirements:

• Minimally 1 year experience in call centre / command centre / customer service
• Min N levels or equivalent
• PLRD licensed (Minimum SSO)
• Able to work in a team

Working Hours - 24 work days / 8 hours shifts