Quality Assurance (QA) Executive – Marine Insurance

Company Overview

Chemikalien Seetransport Singapore Pte Ltd manages marine insurance and ship operations, ensuring compliance and risk management for its fleet through expert coordination with insurers, brokers, and maritime stakeholders.

Job Summary

The Quality Assurance (QA) Executive – Marine Insurance manages insurance matters for the company’s fleet, ensuring timely claims processing, compliance with policies, and effective coordination with insurers and maritime partners.

Responsibilities

• Coordinate all insurance matters for the managed fleet, including Hull & Machinery (H&M), Protection & Indemnity (P&I), War Risk, Crew, and other operational insurance policies to ensure comprehensive coverage.
• Maintain accurate records of insurance policies, certificates, endorsements, renewals, and claims to support audit readiness and compliance.
• Monitor insurance policy expiry dates and coordinate timely renewals with brokers and insurers to prevent coverage lapses.
• Ensure all vessels maintain valid insurance certificates in accordance with statutory and company requirements to uphold operational compliance.
• Coordinate the reporting of marine incidents, accidents, cargo damage, pollution, crew claims, and other insured events to facilitate prompt claims processing.
• Prepare and submit insurance claims with required supporting documentation to ensure timely and accurate settlements.
• Liaise with vessel Masters, Fleet Managers, insurers, brokers, surveyors, lawyers, and P&I Clubs throughout the claims process to resolve issues efficiently.
• Track claim progress and maintain an up-to-date claims register until final settlement to provide transparency and control.
• Assist in claim investigations and recommend preventive measures to reduce future losses and improve risk management.
• Ensure insurance-related processes comply with the company's Quality Management System (QMS), ISM Code, ISO standards, and client requirements to maintain quality assurance.
• Maintain documented procedures and records for insurance administration to support internal and external audits.
• Support internal and external audits by providing insurance-related documentation to demonstrate compliance.
• Identify process improvements to enhance insurance administration and claims handling for operational efficiency.
• Assist in identifying operational risks and recommend appropriate insurance coverage to mitigate potential exposures.
• Review incident trends and prepare reports for management to inform risk mitigation strategies.
• Support the implementation of corrective and preventive actions arising from insurance claims to reduce recurrence.
• Act as the primary point of contact for insurance-related matters between vessels, Fleet Managers, insurers, brokers, and clients to ensure clear communication.
• Coordinate with Finance regarding claim recoveries, deductibles, and premium payments to ensure accurate financial management.
• Provide advice to internal stakeholders on insurance requirements and claims procedures to enhance understanding and compliance.
• Maintain insurance and claims databases to ensure data accuracy and accessibility.
• Prepare monthly and quarterly insurance reports, including claims status, outstanding cases, and claim statistics to inform management decisions.
• Monitor insurance costs and provide management with relevant analyses and recommendations to optimize expenses.

Preferred competencies and qualifications

• Diploma or Bachelor's Degree in Maritime Studies, Marine Insurance, Shipping, Business Administration, Quality Management, or a related discipline.
• Professional qualifications in marine insurance or shipping will be an advantage.
• Minimum 3–5 years of experience in marine insurance, ship management, marine claims, QA, or a related maritime field.
• Experience dealing with P&I Clubs, marine insurers, brokers, and classification societies is preferred.
• Knowledge of ISM Code, ISO 9001, and maritime regulations is an advantage.
• Good understanding of marine insurance, P&I, Hull & Machinery, crew insurance, and claims handling.
• Knowledge of maritime conventions and industry regulations.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Good negotiation and stakeholder management skills.
• Proficiency in Microsoft Office applications, particularly Excel and Word.
• Ability to manage multiple claims and priorities while meeting deadlines.
• Attention to detail.
• Integrity and confidentiality.
• Strong organizational skills.
• Risk awareness.
• Decision-making and analytical thinking.
• Teamwork and collaboration.
• Customer and stakeholder focus.
• Effective communication.
• Continuous improvement mindset.