Security Operations Centre Lead

The SOC Lead is a hands-on operational role with team oversight responsibilities. As a player-coach, the SOC Lead works alongside SOC Operators during shift operations — monitoring, responding to, and escalating security incidents — while also providing day-to-day guidance, coaching, and light management of the team. This role is suited for an experienced SOC professional who is ready to step up into a lead position without moving fully away from frontline operations.

Responsibilities:

1.  Frontline Operations 

▪     Perform monitoring, response, and escalation for security incidents across Singapore, including campus ACS alarms and CCTV systems.

▪     Act as a senior point of contact for staff, travellers, and agencies during security incidents.

▪     Execute event protection monitoring and movement tracking; coordinate emergency evacuations as required.

▪     Investigate, document, and close incidents in accordance with SOPs and KOPs.

▪     Report missing, damaged, or non-operational equipment, alarms, CCTV, or security systems promptly.

▪     Conduct daily and breaking news monitoring and provide timely reports to stakeholders.

2.  Team Oversight 

▪     Provide day-to-day guidance and oversight to SOC Operators during shift operations.

▪     Act as the first escalation point for the team on operational matters, complex incidents, and procedural queries.

▪     Support onboarding and continual training of SOC Operators, including competency checks and knowledge transfers.

▪     Conduct regular informal feedback and coaching conversations to support team development.

▪     Flag performance concerns or training gaps to the Security Operations Manager for further action.

▪     Assist with shift scheduling and coverage planning to ensure no operational gaps.

3.  Reporting & Standards

▪     Maintain accurate and timely records of incidents, communications, and shift activities.

▪     Contribute to shift handover briefings, ensuring continuity of situational awareness across the team.

▪     Uphold and enforce adherence to all SOC systems, SOPs, KOPs, and operational standards.

▪     Support participation in AARs, tabletop exercises (TTX), and drills as required.

*Office hours (Stand in may be required)