Senior Security Officer (CKS)

Benefits:

• Flexible Benefit

• Birthday Leave

• Special staff rates for F&B and Accommodation under MHR portfolio

• Staff meals provided

Roles & Responsibilities:

OPERATION :

I. Static (Security & Fire command center/call center) duties:

• Handling Fire Alarm system and emergency responses.

• Operating Security CCTV Surveillance system.

• Screening/vetting all visitors, delivery personals, contractors going through Security Check points.

• Handling Call Center in-coming and out-going guest calls services and provide guests assistance and follow-ups.

• Keeping the work area neat and operationally viable and prevent unauthorized entry.

II. Lobby (Deterrent and Surveillance of suspicious activities) duties:

• Interact with guests and provide assistance in hospitality matter including safety and security (e.g. luggage safety, provide guests information and services)

• Safety of guest’s arrivals and departures especially elderly and PWD.

• Crowd control and prevent unnecessary congestion.

• Multi-tasking for guest convenience and safety (e.g. avoid slippery floor, assist with guest heavy luggage, taxi & shuttle services etc)

III. Traffic Post (Smooth flow of traffic and safety of pedestrian and road users) duties:

• Directing tour bus and assisting in parking arrangement.

• Prevent traffic congestion at the front driveway.

• Manage reserved parking lots for VVIP arrivals.

• Assist to ease traffic congestion during busy periods.

IV. Security Patrol & Audit Checks duties:

• Conduct systematic security patrol on entire premises.

• Look out for fire safety infringement and risk assessment.

• Deter and detect unauthorized people on the guest’s floors and within hotel sensitive areas and prevent vandalism, arson and trespass.

• Report all abnormal circumstances and findings.

B. Carry out investigation, surveillance and administrative duties:

• Observe and report unusual behaviour and conduct of employees or guests in the Hotel.

• Keep close watch of any removal of hotel property and ensure they are authorized and properly documented.

• Intelligent gathering without arousing suspicions.

• Updates Security Manager on security incidents and occurrences and maintains official correspondents.

C. Security, Safety & Rescue Emergency Response:

• Attend all compulsory trainings and meetings in relations to the above matters.

• Attain all Standard Certification as prescribed by the Authorities & Managements.

• Keeping good fitness level and maintain a healthy disposition.

• Know all emergency drill well (Fire, Bomb threat, IPP, Terrorist Attack, etc).
  

GUEST SERVICE:

• Ensure guest and their personal belonging safety during arrival, check-in process and during check-out.

• Ensure proper deployment to cover guest safety issues for the Car Park, Front-Driveway, lobby and luggage holding areas.

• Provide information about local features such as shopping, dining, nightlife, and recreational destinations.

• Make travel arrangements for sightseeing and other tours.

• Receive, store, and deliver luggage and mail.

• Pick up and deliver items, or run errands for guests.

• Carry out unusual requests such as searching for hard-to-find items and arranging for exotic services such as hot-air balloon rides.

• Arrange for the replacement of items lost by travellers.

• Assisting guests with storage of luggage and send luggage to guest rooms.

Any other work-related directive given by Management from time to time.