SOC Operator

Job Title: SOC Operator
Basic Salary + Shift Allowance

Key Responsibilities
Incident Monitoring & Response

• Answer routine and emergency calls, monitor alarms and video equipment (including fire, door, and duress alarms), and provide general assistance to employees and visitors.
• Proactively monitor all surveillance cameras and CCTV remote viewer programs.
• Dispatch security officers, Emergency Response Teams, facilities, police, fire, and Emergency Medical Services personnel as required.
• Escalate complaints, incidents, and unusual or suspicious activity to the Shift Supervisor and SOC Manager in a timely manner.

Communication & Coordination

• Communicate and disseminate information using all available technology.
• Act as a liaison between employees and Physical Security.
• Support regional and global headquarters and field teams during crisis and non-crisis incidents.

Operations & Documentation

• Maintain accurate records of communications and events.
• Accurately maintain control of all equipment in the SOC.
• Complete "Task Work Orders" for all facility and security needs reported to security.
• Inform the Shift Supervisor of any missing, damaged, or inoperative equipment.
• Inform the Shift Supervisor of any deficiencies in communications, alarm, CCTV, or other systems and file appropriate corrective work orders.
• Take an active role in SOC-related projects

Key Requirements

• Bachelor’s degree in Security Management, Criminal Justice, Business Administration, or a related field (or equivalent experience).

• 1-2 years of experience in security operations, SOC, or a related discipline.
• Demonstrated ability to respond to incidents and operate security systems in a fast-paced environment.
• Strong attention to detail, organizational, and problem-solving skills.
• Excellent written and verbal communication skills, with the ability to deliver clear and concise incident reports and updates.
• Familiarity with security technology, access control systems, and emergency response protocols.
• Experience in a corporate SOC or similar operational environment.
• Regional expertise relevant to Meta’s APAC operations.
• Proficiency in additional languages.
• Experience with crisis management, emergency operations, or incident escalation.
• Professional certifications (e.g., CPP, PSP, CPO, or similar).