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Analyst Programmer

salary Salary :

$7,500 - 13,000 monthly

icon briefcase Job Type : Full Time

Number of Applicants

 : 

000+

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Job Description - Analyst Programmer

Job Description

  •  Years of Experience 4–6 years of relevant experience in business analysis for CRM, case management, or enterprise platforms. 

Key Responsibilities 

  • Engage stakeholders to gather and clarify business, functional, and operational requirements for Salesforce CRM. 
  • Produce user stories, business requirements, process maps, functional specifications, field mappings, and acceptance criteria. 
  • Analyse current and future-state workflows covering customer service, case handling, operational processes, and knowledge support. 
  • Support requirement definition for integrated processes involving customer data, case data, portal interactions, and supporting systems. 
  • The architecture document shows Salesforce CRM integrating with systems such as Master Database Management system, MySkillsFuture etc. 
  • Support UAT preparation, test scenario design, defect clarification, and business validation. 
  • Assess business impact, dependencies, and process implications for change requests. 
  • Work closely with engineers, architects, and product/operations leads to ensure completeness and feasibility of requirements.
  • Prepare release notes, SOP inputs, and stakeholder communications where needed. 

Requirements 

  • Experience as a Business Analyst in CRM, case management, or enterprise platform delivery. 
  • Experience with Salesforce CRM / Salesforce Service Cloud. 
  • Strong requirements elicitation and documentation skills. 
  • Ability to work across business and technical teams. 
  • Strong communication and stakeholder facilitation capability.
Original job Analyst Programmer posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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About the Company

VIRTUSA SINGAPORE PRIVATE LIMITED

Virtusa is a global leader in information technology (IT) services providing truly transformational and millennial services to diverse clients through IT consulting, technology and outsourcing services. Using our enhanced global delivery model, innovative software platforming approach and industry...

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