Application Engineer

The IT Division is responsible for delivering and operating UOI’s enterprise technology platforms, including core insurance systems, cloud infrastructure, data platforms, and digital capabilities. UOI currently operates in a hybrid technology environment with a few legacy systems remaining on premises, some of which are planned for migration to the cloud over the next 18 months. The Division has a strategic focus on expanding cloud adoption and advancing AI-driven capabilities, enabling secure, scalable, and efficient delivery of applications across AI, data, and middleware environments through modern engineering and DevOps practices.

Job Purpose

The Application Engineer is responsible for the effective support and enhancement of UOI’s application and integration landscape. This role ensures applications are stable, secure, and well-supported, while working closely with internal stakeholders and vendors to deliver reliable technology solutions that meet business needs. 

Main Responsibilities

• Provide day-to-day application support, ensuring incidents and service requests are resolved in a timely manner. 
• Manage user access administration for assigned applications, including onboarding, offboarding, and access changes, ensuring compliance with security policies and segregation of duties.
• Support audit and compliance activities by maintaining documentation and evidence for internal and external audits and ensuring timely remediation of audit findings.
• Conduct periodic access reviews to ensure adherence to least privilege and role-based access control principles.
• Design, develop, and enhance backend applications and APIs using approved UOI technologies and standards.
• Support and maintain integrations and data flows across internal and external systems.
• Perform root cause analysis for application incidents and implement corrective and preventive actions. 
• Support application changes across development, testing (SIT/UAT), release, and post-implementation phases. 
• Work with infrastructure and security teams on deployments, access controls, monitoring, and compliance. 
• Engage external vendors to manage defects, enhancements, and delivery quality in line with agreed SLAs. 
• Maintain application documentation to support operational readiness, audits, and knowledge transfer. 
• Participate in standby or on-call support rotations where required. 

Requirements

• Bachelor’s degree in Computer Science, Engineering, or related field.
• Minimum 3-5 years of experience in backend software development.
• Experience in application support and backend development within a production environment. 
• Hands-on experience with Java, Python, NodeJS and associated frameworks (e.g. Spring Boot, ASP.NET Core).
• Strong SQL skills and experience working with relational databases. 
• Experience working in Linux / Red Hat environments. 
• Exposure to AWS services used in application environments (e.g. EC2, RDS, S3, CloudWatch). 
• Strong analytical and troubleshooting skills with a structured approach to problem resolution. 
• Abilityto work effectively with business users, technical teams, and external vendors. 
• Awareness of IT controls and regulatory expectations within a financial services environment. 

Added Advantage

• Experience supporting Odyssey 2 and / or Odyssey 5 systems. 
• Contribute to the support and enhancement of Odyssey 5, unQork, InsureMO, Snowflake, fileAI platforms. 
• Knowledge of API security concepts and secure coding practices. 
• Experience supporting vendor-developed or packaged insurance systems. 
• Experience in CI/CD pipelines, DevOps tooling, or automation.  
• Understanding of RESTful APIs, integration patterns, and application interfaces. 

Certifications

• Java SE OCA / OCP 
• AWS Associate-level certifications 
• SQL-related certifications 
• Red Hat RHCSA / RHCE 
• ITIL v4 Foundation