Application Manager

Pan Pacific Hotels Group is a young and dynamic company comprising three well-established and trusted brands; Pan Pacific®, PARKROYAL COLLECTION® and PARKROYAL®. We have aggressive expansion plans and as such, we are looking for motivated and energetic people to be part of our growing team. If you have a passion for the industry and are driven bythe desire to create Service Excellence Culture, Pan Pacific Hotels Group can offer you great opportunities as we continue to strengthen our global footprint.

Based at our Corporate Office in Singapore, we are looking for a passionate and energetic individual to join us as Application Manager.

Job Responsibilities

Reporting to the Chief Technology Officer, the Application Manager is responsible for the governance, implementation, optimization, and support of enterprise and hotel-specific applications across the organization. This role ensures that all systems align with operational objectives, regulatory requirements, and industry standards while driving digital transformation initiatives such as workflow automation and RPA. The position also plays a critical role in audit compliance, business continuity planning, and data protection. 

Primary Responsibilities

Application Management & Support

• Oversee the lifecycle management of hotel systems (e.g., PMS, POS, CRS, CRM, payment systems).
• Ensure high availability, performance, and reliability of corporate and property-level applications.
• Manage vendor relationships, SLAs, and system upgrades/patching.

Hotel Systems & Integration

• Ensure seamless integration between systems (CRS, PMS, payment gateways, biometric systems).
• Support new hotel openings, system rollouts, and migrations.

Workflow Automation & Digital Transformation

• Review and support workflow automation design and implementation.
• Lead Robotic Process Automation (RPA) initiatives to improve operational efficiency and reduce manual processes.
• Identify opportunities for process optimization across departments.

Governance, Risk & Compliance

• Establish and enforce IT governance frameworks, policies, and SOPs.
• Ensure compliance with hotel industry standards, regulatory requirements, and internal policies.
• Manage audit processes (internal and external), including remediation tracking and reporting.
• Support ITGC (IT General Controls) and risk assessments.

Data Privacy & Security

• Ensure compliance with data protection regulations (e.g., PDPA, GDPR where applicable).
• Implement best practices in data handling, access control, and encryption.
• Oversee sensitive systems including biometric authentication and payment processing platforms.
• Work closely with security teams to mitigate risks and vulnerabilities.

Payment Systems & Financial Integration

• Manage and monitor payment gateway integrations and compliance (e.g., PCI-DSS).
• Ensure secure transaction processing across all hotel systems.
• Collaborate with finance teams on reconciliation, reporting, and audit requirements.

Business Continuity Planning (BCP)

• Maintain, and test IT disaster recovery and business continuity plans.
• Ensure systems are resilient and aligned with organizational BCP strategies.
• Coordinate recovery drills and incident response activities.

Stakeholder & Project Management

• Collaborate with business stakeholders (Operations, Finance, Sales & Marketing).
• Lead cross-functional IT projects and system implementations.
• Translate business requirements into technical solutions.
• Provide training and documentation to end-users.

The Person:

• Minimum 6–10 years of experience in application management within the hospitality or hotel industry.
• Proven experience with hotel systems (PMS, POS, CRS, CRM).
• Experience in audit, governance, and compliance frameworks.
• Possess bachelor’s degree in information technology, Business, Hospitality Management, or related field
• Strong hands-on experience with hotel systems (PMS, POS, CRS, CRM).
• Proven application management and system integration expertise, including payment gateways.
• Solid governance, audit, and compliance knowledge (ITGC, PCI-DSS, regulatory standards).
• Data privacy and security competency, including handling sensitive guest and biometric data.
• Experience in business continuity planning (BCP/DR) and strong stakeholder/vendor management.

Pan Pacific Hotels Group is an equal opportunity employer.

We regret that only shortlisted candidates will be notified.