Application Production Support Analyst (CARDLINK/Mainframe COBOL)

• The Mainframe Production Support Analyst will handle all support requests, incidents, issues and tickets to ensure flawless and quality delivery of service to end-users.
• Manage day to day issues including daily health checks of applications and processes, working closely with end users, development staff and infrastructure teams to resolve incidents and/or mitigate outages.
• Perform in-depth analysis of production problems, identifies root causes and recommends solutions to resolve application malfunctions and prevent recurrence.
• Ensure all incidents, incidents and changes are progressed efficiently and effectively to meet application service levels.
• Help in identifying, coordinating, and implementing initiatives/projects that promotes efficiency and optimization of daily processes.
• Proactively identify opportunities to improve system efficiency and/or availability.Investigate production issues, determine production defect severity and provide workaround to user if feasible to move business forward

Job Requirements:

• At least 8 years of Mainframe experience.
• At least 5 years of solid CARDLINK (Credit and Debit Card System) hands-on experience.
• Cards and payments domain Knowledge.
• Expert knowledge and experience in COBOL, JCL, VSAM, CICS, MQ Series, Ezytrieve.
• Expert knowledge and use of Mainframe tools such as; Endevor, File-Aid, Control-M.
• Prior application or production support experience is a plus.