Assistant IT Executive (Application Support)

Assistant IT Executive (Application Support)

A well-established insurance company is seeking a motivated and detail-oriented Assistant IT Executive (Application Support) to join their team. This role offers an excellent opportunity to gain exposure to enterprise applications while supporting daily business operations in a collaborative environment.

Key Responsibilities

Application & System Support

• Act as the primary or secondary IT contact for assigned business applications

• Provide day-to-day application support to ensure smooth operations

• Monitor system performance and ensure data accuracy across platforms

User Support & Incident Management

• Respond to user queries and troubleshoot application-related issues

• Log, track, and resolve incidents in accordance with IT procedures

• Collaborate with internal teams and external vendors to resolve technical issues promptly

UAT & Change Support

• Support User Acceptance Testing (UAT) for system enhancements and fixes

• Assist in validating system changes and confirming resolution with users

• Ensure proper documentation and closure of incidents

Operational & Coordination Duties

• Support daily IT operational tasks and system maintenance

• Provide timely updates to users on issue status and resolutions

• Follow IT policies, escalation procedures, and documentation standards

Requirements

• Diploma or Degree in Information Technology or related discipline

• At least 1 year of relevant IT support / application support experience (fresh graduates with relevant exposure are welcome)

• Hands-on experience with ITSM tools or ticketing systems (e.g. Jira)

• Basic knowledge of databases (e.g. SQL), networking, and IT infrastructure

• Familiarity with Microsoft Office 365 and collaboration tools

• Strong communication and interpersonal skills

• Able to multitask and work effectively in a team environment

Preferred Skills (Good to Have)

• Exposure to enterprise or financial systems

• Basic scripting or coding knowledge

• Understanding of business processes and data flows

Additional Information

• Candidates should be open to learning new systems and technologies

• Willingness to pursue professional certification in General Insurance (CGI) will be advantageous (sponsorship provided subject to terms)

Why Apply?

• Opportunity to work in a stable and well-established organisation

• Structured training and knowledge transfer provided

• Exposure to business-critical systems and stakeholder engagement

If you’re looking to grow your career in IT application support within a dynamic environment, we encourage you to apply.

Jaspreet Kaur Sran (R22109724) 

JAC Recruitment Pte. Ltd. (90C3026)

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