Assistant IT Network Project Manager

RESPONSIBILITIES

Project Planning and Scheduling

·       Support with development of project plans, defining scope, objectives and deliverables, creating clear schedules and allocating resources to ensure successful project execution.

·       Monitor project progress, adjust plans and resources as needed to ensure timely delivery and alignment with project goals.

·       Establish and maintain project governance with PMO, ensuring adherence to organizational standards and best practices.

Stakeholder Communication and Management

·       Facilitate communication and collaboration between project teams, stakeholders, sponsors, and manage expectations and conflicts to ensure alignment with project goals

·       Lead and present regular updates on project status, risks, and issues to stakeholders, ensuring transparency and engagement throughout the project lifecycle

·       Collaborate with cross-functional teams to ensure project requirements are met and deliverables are of high quality

Risk Management and Issue Resolution

·       Identify and manage project risks and issues, implementing mitigation strategies to minimize potential impacts

·       Troubleshoot problems and guide project teams to resolve issues and keep projects on track

·       Conduct regular review with line manager and raise escalation when required

Project Performance and Delivery

·       Evaluate project performance against objectives, and implement continuous improvement initiatives to optimize processes and drive successful project outcomes

·       Provide guidance and oversight to network engineering teams during the implementation phase, and ensure that network designs are accurately translated into operational networks

·       Facilitate smooth transitions, mitigate resistance, and ensure successful adoption of new processes and technologies, may require on-call support for key project milestones/system go-live

·       Support the development and maintenance of documentation relating to network architecture, design, and configuration for reference and troubleshooting purposes

Technical Service Delivery

·       Deliver the Division IT Network Core-Models that defined by the division.

·       Drive the conversation of having mutualized standard to implement, maintain, and supports in Asia for multi-maisons.

Operational Support & Compliance

·       Manage enterprise scale partners such as “managed service provider – MSP”, for operational excellence.

·       Respect ITIL process on Request, Incident management (e.g. SLA/RCA), and Change Management (e.g. CAB)

Continuous Improvement and Knowledge Sharing

·       Participate in knowledge sharing and training initiatives, fostering a culture of continuous learning

·       Ensure alignment of network infrastructure with organization requirements and industry best practices

PROFILE

•                 Degree holder in computer science, information technology or related disciplines

•                 Minimum 5 years solid exposure in IT network management & project management role

•                 In-depth knowledge in IT infrastructure including WAN, LAN, Wi-Fi, SDWAN & Zscaler

o    E.g. Meraki SDWAN & LAN products, Cisco ISE/ Microsoft Radius, Secure certificate authentication, Zscaler ZIA & ZPA.

•                 Sound knowledge in network security tools: NAC, Palo Alto Firewall, Azure/GCP landing zone

•                 Proven experience in managing multiple enterprise scale projects in cross-functional environment, like allocating resources, scheduling, risk management, escalations, and budget

•                 Strong vendor management skill, able to manage international telco, ISP and IT managed service providers

•                 End user facing and internal customer service in MNC, working experience in retail company is a plus

•                 Holder of Cisco CCNP, PMP, Cloud networking certification are preferred