Assistant Service Delivery Manager

Job Description & Requirements

Assistant Service Delivery Manager

Be Part of Our Success

We are looking for a proactive and driven Assistant Service Delivery Manager to support and oversee IT service operations, maintenance activities, and service delivery performance. The ideal candidate will possess strong leadership skills, hands-on operational experience, and the ability to manage multiple stakeholders in a fast-paced environment.

Key Responsibilities

Team Leadership & Management
• Lead, guide, and support a team of Level 1 and Level 2 support engineers.
• Foster a collaborative, positive, and high-performing team environment.
• Monitor team performance and provide mentorship to support professional growth.

Service Operations & Maintenance
• Oversee daily IT system operations while ensuring compliance with security and operational standards.
• Develop and manage preventive maintenance schedules and operational procedures.
• Coordinate system maintenance activities, change requests, service requests, and repair works.

Asset & Documentation Management
• Track and manage IT assets and inventory effectively.
• Maintain accurate operational documentation and records for compliance and audit purposes.
• Prepare operational reports including incident reports, maintenance reports, and other service documentation.

Vendor & Subcontractor Management
• Coordinate and work closely with external vendors and subcontractors.
• Support contract management and vendor performance monitoring.
• Ensure vendors and subcontractors meet agreed service standards and project requirements.

Service Level & Performance Monitoring
• Monitor service delivery performance and ensure compliance with Service Level Agreements (SLAs).
• Identify operational gaps and recommend service improvement initiatives.

Financial & Operational Support
• Support budget monitoring and cost control for service delivery operations.
• Ensure efficient utilization of operational resources.

Customer & Stakeholder Management
• Act as a key point of contact for customers on service-related matters.
• Ensure timely communication, issue escalation, and resolution management.
• Build strong relationships with internal and external stakeholders.

Requirements
• Minimum 3–4 years of experience in IT System Operations & Maintenance (O&M) environments.
• Good knowledge of IT service management and maintenance best practices.
• Familiarity with ITIL framework and service management processes.
• Strong leadership, coordination, and team management skills.
• Strong analytical, troubleshooting, and problem-solving abilities.
• Excellent communication and stakeholder management skills.
• Proficient in written and spoken English.
• Self-motivated, proactive, and able to work independently.
• Able to manage multiple priorities and work effectively under pressure.

Why Join Us
• Opportunity to work on cutting-edge technologies and enterprise systems.
• Collaborative and inclusive work environment that values diverse perspectives.
• Meaningful projects that contribute to real-world impact.
• Dynamic, supportive, and passionate team culture.
• Competitive salary package and comprehensive employee benefits.

Please email a copy of your detailed resume to [email protected] for immediate processing. Only shortlisted candidates will be notified.