Associate Director, Customer Facing Applications

Job Description

Strategy & Vision: Define the futuristic architecture for PPG e-commerce platform & digital distribution network.

System Design & Integration: Build event-driven pipelines that link storefronts to external systems using APIs and messaging queues.

Scalability & Performance: Utilize content delivery networks (CDNs), serverless computing, and microservices on platforms like Adobe, AWS or Google Cloud to ensure solutions are high-performing, resilient and capable of supporting high transaction volumes.

Security & Site Reliability Engineering: Implement WAFs, data encryption, and robust authentication to protect transactions and customer data.

PPG e-Marketplace

• Architectural revamp to build PPG’s marketplace for services including Lounges, Hotels and Airport Passenger Services to increase the direct revenue
• Designing the overall structure (business, data, application, technology) and ensuring systems integrate effectively
• Improve product and content discoverability across search engines, on-site search and AI-enabled channels.
• Apply analytics, experimentation, personalization and AI to improve customer and commercial outcomes.
• Implement state-of-art technology backbone with collaboration with partners such as Adobe, Microsoft, AWS and niche AI technology products.
• Leadership: Build, mentor, and manage high-performing teams of data scientists, ML engineers, and developers.
• Stakeholder Engagement: Collaborate with executive leadership to identify business challenges solvable by AI and communicate technical roadmaps to non-technical stakeholders.
• Partnership & Ecosystem: Maintain relationships with vendors, academia, and tech partners to stay at the forefront of emerging technologies.