Associate EUC Engineer - PC Leasing (Cluster Office)

Position Summary:
The Associate EUC Engineer (PC Leasing) is responsible for accurate lifecycle management, inventory control, compliance, and optimisation of end-user computing assets (laptops, desktops, tablets, smartphones, peripherals, licensed software, and related accessories). The role ensures assets are tracked, provisioned, maintained, and retired according to policy while supporting operational requests and providing data for planning and audits.

Roles & Responsibilities:

• Asset inventory management: Maintain an accurate, up-to-date inventory of all EUC hardware and licensed software across the organisation, using the asset management system (CMDB/ITAM/EAM).
• Procurement and provisioning support: Coordinate with procurement and IT service teams to receive, tag, configure, and deploy EUC devices according to requests and standards.
• Asset lifecycle management: Track assets through acquisition, deployment, transfers, maintenance, warranty management, upgrades, and disposal; ensure processes and records meet policy and compliance requirements.
• Asset tagging and identification: Ensure physical and logical tagging (barcodes, RFID, serial numbers, asset IDs) is applied consistently and recorded in the system of record.
• License management: Maintain software license entitlements, reconciliation against deployments, identify under/over-licensing and support renewals.
• Compliance and audit readiness: Prepare and support internal and external audits; produce accurate reports, reconcile discrepancies, and implement corrective actions.
• Financial tracking and reporting: Reconcile asset records against financial ledgers (capex/opex), track depreciation, and report variances to finance.
• Incident and change collaboration: Work closely with IT support, security, and change teams to ensure asset records reflect incidents, repairs, reimaging, or decommissioning.
• Asset disposal and data sanitisation: Coordinate secure data wiping, environmental disposal or recycling, and maintain chain-of-custody records for retired assets.
• Process improvement: Identify opportunities to automate data collection, improve data quality, reduce cost, and accelerate provisioning.
• Governance and policy: Enforce asset management policies and standards; recommend policy updates where needed.
• User liaison: Act as a point of contact for departments on asset requests, moves, and status inquiries.
• The Billing role manages end-to-end billing operations: preparing accurate invoices, maintaining billing systems and master data, reconciling receivables and billing records, resolving customer billing queries, and supporting revenue recognition and month-end close. The role ensures timely, compliant, and auditable billing processes while collaborating with sales, finance, operations, and IT.
• Billing master data management: Maintain PC Leasing Lifecycle Management master Cluster and Agencies data, billing cycles, payment terms, and pricing tables; ensure data integrity.
• Billing system administration: Configure and maintain billing platform settings (plans, charges, usage rates), apply system updates, and test billing changes.
• Audit readiness: Maintain audit trails for billing changes, approvals, and reconciliations; support internal and external audits.
• Process documentation: Maintain SOPs, billing run checklists, and escalation procedures.

Requirements/ Qualifications:

• Diploma/Degree in Computer Science of equivalent
• Minimum 1 to 3 years of relevant working experience, strongly familiar with PC leasing lifecycle
• Have done IT asset management (PC leasing)
• Strong vendors and end users management
• Able to lkeep track of records and generate reports to stakeholders
• Strong communication and written skills