BA cum Scrum Master

Key Responsibilities

1. Business Analysis & Requirements Leadership (Primary – 80%)

Requirements Elicitation & Management

• Lead requirement gathering sessions with business users, government officers, and vendors.
• Translate business needs into clear functional and non-functional requirements.
• Produce high-quality artifacts (BRD, FRD, user stories, process flows, data mappings, interface specs).
• Ensure requirements traceability from business needs to implementation and testing.
• Manage requirement changes within governance and change control processes.

Stakeholder Management

• Engage senior and demanding stakeholders confidently and professionally.
• Facilitate requirement workshops and resolve conflicting priorities.
• Act as the bridge between business users, technical teams, system integrators, and project management.
• Ensure business alignment before development starts to reduce rework and ambiguity.

Solution & Delivery Alignment

• Work closely with architects, developers, and integration teams to validate feasibility.
• Review design proposals to ensure alignment with approved requirements.
• Support SIT/UAT planning, test case validation, and defect triaging.
• Ensure operational readiness and cutover documentation are aligned with business expectations.

Governance & Documentation

• Ensure compliance with Singapore Government SDLC, audit, and reporting standards.
• Maintain structured documentation repository and requirement baselines.
• Support audit queries, project reporting, and governance checkpoints.

2. Scrum Master & Agile Facilitation (Secondary – 20%)

Agile Execution

• Facilitate key Scrum ceremonies (Sprint Planning, Daily Stand-ups, Reviews, Retrospectives).
• Ensure backlog readiness and clarity before sprint commitment.
• Promote estimation discipline and sprint predictability.

Impediment & Delivery Support

• Identify delivery blockers and work with stakeholders to resolve them.
• Monitor sprint progress and highlight risks early.
• Support integration milestones, SIT/UAT readiness, and release planning.

Continuous Improvement

• Identify inefficiencies in delivery and recommend practical improvements.
• Promote accountability and structured Agile practices aligned with governance requirements.

Mandatory Experience & Skills

Core Requirements (Strict)

• Singapore Citizen
• Minimum 5–8 years of overall IT delivery experience
• Minimum 3+ years of Business Analyst experience in large-scale IT systems
• Minimum 2 years exposure to Agile / Scrum environments
• Strong understanding of both Agile and traditional SDLC (Waterfall / Hybrid)
• Proven experience handling complex system integrations and multi-vendor environments
• Demonstrated ability to operate under tight timelines and delivery pressure
• Strong analytical, documentation, and stakeholder engagement skills

Must-Have Experience

• Experience in Singapore Government / Public Sector IT projects
• Experience in mission-critical or 24/7 systems
• Experience working with system integrators and multiple vendors
• Hands-on experience with Agile tools (Jira, Confluence, Azure DevOps, or equivalent)
• Experience supporting SIT/UAT and production rollout activities

Work Environment & Expectations

• Able to manage demanding stakeholders and strong personalities professionally
• Comfortable operating within structured governance and audit-heavy environments
• Willing to work overtime (including after-hours or weekends) when project demands require
• Able to adapt quickly to scope changes and shifting priorities
• Resilient, structured, and delivery-focused mindset

Certifications (Strong Advantage)

• CBAP, CCBA, or equivalent Business Analysis certifications
• Certified ScrumMaster (CSM) or PSM
• SAFe or Agile-related certifications are advantageous