BMC Helix Administrator (Ref 26500)

Responsibilities

• Configure monitoring tools and event management systems.

• Manage event correlation and automated ticket creation.

• Maintain integrations between ITOM and ITSM systems.

• Manage monitoring thresholds and alerts.

• Perform performance optimisation of monitoring tools.

• Configure workflows, forms, service catalog, dashboards and reports.

• Perform system upgrades, patches and performance tuning.

• Manage integrations with identity services and external systems.

• Support incident, change, problem and request modules.

• Administer, configure, and maintain BMC Helix ITSM modules (Incident, Change, Problem, Service Request, CMDB).

• Manage user administration, roles, permissions, and workflow configurations.

• Perform system monitoring, health checks, and troubleshooting.

• Support customizations, forms, catalogs, rules, notifications, and automation.

• Oversee integrations with external tools (AD, monitoring, CMDB, API-based apps).

• Manage Helix upgrades, patches, testing, and environment validation.

• Create and maintain documentation, SOPs, and configuration guides.

• Work with ITSM teams to improve process effectiveness and platform stability.

• Administer and support BMC Helix ITOM modules (Monitoring, Event Management, CMDB Sync, Discovery).

• Configure event rules, policies, dashboards, and automation workflows.

• Manage integrations with monitoring tools, cloud platforms, network devices, and applications.

• Maintain Discovery scanners, patterns, schedules, and data quality.

• Analyze alerts, reduce noise, tune thresholds, and enhance correlation rules.

• Perform system updates, patches, and health checks.

• Troubleshoot ITOM issues and provide Level 2/3 support.

• Ensure alignment with ITIL processes (Incident, Problem, Change).

• Prepare operational reports, documentation, and SOPs.

Requirements

• 5+ years relevant experience

• Experience with BMC Helix ITSM Suite administration

Licence no: 12C6060