Business Analyst

The Business Analyst role plays an important part in Pacific Prime CXA’s software development process. Our ideal candidate will be responsible for providing functional expertise in identifying, evaluating, and developing systems and procedures that are cost effective and meet user requirements. To be successful as a business analyst you should be detail-oriented, analytical and good at communicating and documenting business systems and processes to both technical and non-technical users.

Responsibilities

• Understand and evaluate business functions, user requirements, specifications, and technical design documents
• Perform detailed requirements analysis
• Perform and manage user acceptance testing, including creation of test scenarios
• Assist business in improving the quality of their systems and processes
• Participate in the implementation and provide post-implementation support
• Liaise with internal teams on all Product matters
• Collaborate with the development and/or business teams to document software and systems functionalities and processes, when needed
• Provide training and training materials, when needed
• Stay up to date on the latest processes and IT advancements to automate and modernize systems
• Conducting meetings and presentations to share ideas and findings
• Provide coaching and guidance to QA team on system matters, especially on enhancements

Requirements

• Degree in business and/or computer science or equivalent training
• Minimum 2 years of proven work experience in business analysis
• With more than 2 years of requirement gathering and documenting
• Experience in application rollout
• Preferably with knowledge of JIRA, SQL, MS Products (such as MS Word, Excel, Outlook), diagramming tools (such as Visio, Lucid Chart)
• Good understanding and command of SQL queries in MSSQL 2005-2016 (Optional)
• Excellent analytical and conceptual thinking skills
• Can influence stakeholders and work closely with them to determine acceptable solutions.
• Excellent communication skills, both verbal and written.
• Meticulous and attention to detail
• Strong problem solving, analytical thinking, and troubleshooting skills
• Experience with Insurance, Broking, Benefits Administration and/or Operations background will be beneficial
• Self-motivated and able to work in independently in a fast-paced environment.
• Quick learner who can absorb technical concepts and training.
• Open to receiving constructive feedback and turning it into process improvements.
• Positive attitude, responsible, dependable and good team player.