Business Analyst (Consultant)

Key Responsibilities

• Engage business stakeholders, product owners, operational teams and external vendors to elicit, analyse and document business requirements for OMP maintenance, enhancement requests and new releases.

• Conduct impact assessments and gap analysis for change requests, enhancements, incidents and integration initiatives.

• Analyse existing business processes and recommend improvements to enhance service delivery, user experience and operational efficiency.

• Translate business requirements into functional specifications, user stories, acceptance criteria, process flows, wireframes and other project artefacts.

• Facilitate requirement workshops, solution walkthroughs, sprint refinement sessions and user acceptance discussions.

• Work closely with Product Manager, Solution Architect, developers and QA team to ensure business requirements are accurately translated into system solutions.

• Support solution design discussions involving OutSystems, AWS services, Amazon Connect, APIs, Singpass/ MyInfo and external system integrations.

• Review functional designs and proposed solutions to ensure alignment with business objectives and operational needs.

• Assist in release planning, requirement prioritisation and backlog management activities.

• Support SIT/UAT activities including test scenario preparation, result collation, defect triage, business validation and deployment readiness assessments.

• Assist with incident investigations, root cause analysis and service recovery activities for production issues.

• Prepare and maintain documentation including business requirements, functional specifications, process maps, user guides, training materials and operational procedures.

• Collaborate with cybersecurity, operations, platform and infrastructure teams to ensure compliance with government policies, IM8 requirements and system governance standards.

• Support change management, stakeholder communications and user adoption activities for new OMP capabilities and releases.

Essential Skill Sets

• 6 + years experience as Business Analyst

• Experience in agile-scrum methodology and end-to-end project lifecycle

• Experience in UAT

• Experience building government or public sector digital products

Desirable Experience

• Experience with OutSystems-based delivery

• Experience in GovTech tech stack

• Experience in OutSystems-based delivery

• Experience in handling legacy tech systems

Period of Engagement
1 Oct 2026 to 30 Apr 2027

Singapore Citizen