Business Analyst, Technology & Digitalisation

Job Summary:

We are seeking a strategic and hands-on manager to drive TOUCH’s journey towards becoming a data-driven, AI-powered, and future-ready organisation. Reporting as part of a cross-functional team, this role partners closely with Groups and Services to align business and technology outcomes, architect and implement scalable, secure, and user-centric digital platforms, and lead innovation across digital products, platforms and processes. 

Principal Responsibilities and Duties:  

• Align Digital Transformation strategy with TOUCH strategic pillars (People, Programme, Platform and Partnership), transforming TOUCH into a data-driven, AI-powered and future-ready organisation.  
• Conduct business analysis, identify gaps and recommend digital products and platforms
• Translate business requirements into functional and technical specifications, user stories and digital workflows
• Partner with Groups and Services across TOUCH to align and agree on desired business, technology and project outcomes.
• Facilitate requirements gathering workshops, stakeholder interviews and customer journey/process mapping sessions.
• Propose and  drive projects and initiatives to meet security, scalability, sustainability and user-centric objectives.
• Design, architect and deliver digital products and platforms that supports digital processes and services that may include integration with external systems, e.g. contractors and government systems.
• Source, evaluate and manage vendors to meet business, technology and digitalisation requirements.
• Review and update policies, best practices, architecture and technical standards.
• Establish and monitor Service Level Agreements (SLAs), Key Performance Indicators (KPIs) and other performance metrices 
• Contribute as a member of a cross-functional, agile team.

Essential Qualifications:

• Degree in Computer Science, Information Technology or a related Technical discipline or relevant skillsets with at least 7 years relevant working experience

Core Competencies Skills & Attributes:

• At least 5 years relevant working experience in technology & digitalisation
• Hands-on experience with Microsoft 365, Dynamics 365, and Power Platform, including working knowledge of C#, plug-ins, workflows, Power Automate, and business rules
• Exposure to Adobe Experience Manager, Marketo, Azure, AWS, Outsystems, API management
• Experienced in agile project management, software development, product management, vendor management and business analysis
• Strong communication skills with the ability to present and articulate concepts and analysis clearly
• Able to handle a wide range of stakeholders  
• Strong problem-solving and analytical skills
• A person of integrity and confidence with a leadership style grounded in humility and empathy
• Strong grasp of technology, digitalisation and AI
• Passion for innovation and technology adoption within the social service and community care sector.