Business Analyst/Product Owner - SPVL

We are looking for Senior Business Analyst to join one of the government agencies!

• The team operates on three week Agile sprints, with standard ceremonies (sprint planning, daily stand-ups, backlog refinement, sprint reviews, and retrospectives)
• Hybrid work arrangement
• Collaborative working environment and great career growth

Responsibilities:

• Product Feedback & Insights: Own the product feedback loop by collecting, analysing, and synthesising user insights, support tickets, and stakeholder inputs into clear, actionable product recommendations for the engineering and product teams
• Policy-to-Tech Translation: Translate company policy requirements and merchant business rules into structured user stories, acceptance criteria, and operationally executable requirements - bridging operations, and engineering teams effectively
• Cross-Functional Coordination: Drive alignment across product management, engineering, design, engagement, and policy functions to ensure coordinated and timely product delivery; coordinate with Government central teams and external partners (Ticketing Partners, A&H partners, Payment service providers) on release schedules and change communications
• Incident & Service Coordination: Lead operational coordination during platform incidents according to defined Service Levels - log tickets, track response progress, communicate status to stakeholders, and consolidate Root Cause Analysis (RCA) outputs in coordination with Engineering and DevSecOps teams
• Operational Workflows: Execute and improve internal operational workflows including user/merchant onboarding, admin permissions, and offboarding; identify process inefficiencies and champion structured improvements
• Compliance & Audit Readiness: Support workflows aligned to Whole-of-Government (WOG) data protection and security standards (PDPA/PDPC); ensure governance via audit trails and assemble evidence packs for internal and external reviews; maintain registries and documentation for third-party service providers
• Training & Onboarding Enablement: Plan and deliver onboarding workshops and training sessions for stakeholders and partners; assess agency readiness post-training, monitor engagement and re-engage users/partners at risk of churning or non-compliance with scheme

Requirements:

• Minimum 5 years of experience in Business Analysis, Product Operations, Service Delivery, or digital delivery coordination roles involving transactional systems or digital platforms
• Demonstrated experience working cross-functionally with product management, engineering, design, policy, and operations teams
• Strong experience facilitating workshops, steering committees, and escalation forums, to drive consensus and manage difficult conversations
• Prior experience supporting government digital initiatives or regulated environments (e.g., PDPA, cybersecurity frameworks) is strongly preferred.

By submitting your resume, you consent to the collection, use, and disclosure of your personal information per ScienTec’s Privacy Policy (scientecconsulting.com/privacy-policy).

This authorizes us to:
Contact you about potential opportunities.
Delete personal data not required at this application stage.
To withdraw consent, email [email protected].
All applications will be processed with strict confidence. Only shortlisted candidates will be contacted.

Liew Chien Hui (Vivian) - R2090138
ScienTec Consulting Pte Ltd – 11C5781