Change & Release Coordinator

Job Title: Change & Release Coordinator
Monthly Salary: $6,800 – $8,800 SGD
Location: Singapore
Employment Type: Full-time, Permanent

Roles & Responsibilities

• Chair and facilitate CAB (Change Advisory Board) meetings
• Validate change requests for completeness, risk assessment, and impact analysis
• Coordinate release windows across multiple teams and systems
• Enforce change freeze periods and manage emergency change requests
• Maintain change schedule and communicate upcoming changes to stakeholders
• Coordinate deployment activities including scheduling, resources, and rollback plans
• Track release packages through development, testing, and production environments
• Ensure proper documentation of change and release activities
• Generate change and release metrics for management reporting
• Continuously improve change and release management processes
• Conduct post-implementation reviews for major changes
• Maintain change management policy and procedure documentation

Job Requirements

• Diploma or Bachelor's Degree in Information Technology or related field
• Minimum 5 years of experience in IT service management
• ITIL 4 Managing Professional certification preferred
• Experience with ServiceNow change management module
• Strong understanding of change management best practices
• Excellent organizational and coordination skills
• Ability to influence and negotiate with stakeholders
• Detail-oriented with strong documentation skills
• Experience with release management in Agile environments
• Singaporeans and PRs are encouraged to apply.