CIO Asia & Service Excellence Director

Key Responsibilities

-        Infrastructure & Hosting Leadership (regionalscope)

o  Ensureend-to-end responsibility for infrastructure and hosting across Asia, India andMEKSA

o  Managedatacenters, private/public cloud and hybrid environments

o  Ensurecapacity, availability, resilience and disaster recovery readiness

o  Define andexecute dataroom reduction strategy

o  OverseeManufacturing IT for plants and industrial sites

o  Lead regionalinfrastructure projects (Active Directory, Cloud migration, cybersecurity,hosting transformations)

-        Business Partner Lead for Asia region

o  Act as main pointof contact (SPOC) for Regional requirements of the different Asia countries

o  Ensure a realbusiness partner to the regional COO on local IS/IT related topics and supportclose alignment with DGDI IS/IT strategy

o  Align ITpriorities with regional operational and business needs

o  Supportdecision-making on IT-related trade-offs and priorities

-        Budget & cost management

o  Consolidateinfrastructure and hosting budgets at regional level

o  Drive cost optimizationinitiatives across environments and services

o  Ensurefinancial alignment with Group and regional priorities

-        Service Management practices deployment& performance for IS/IT Group and region

o  Design and deployservice management practices and ensure their consistent execution (Incident, Problem, Change, CMDB,Service Catalogue, Service Modelling, software asset management…)

o  Drivecontinuous improvement of service delivery practices and performance

o  Drive serviceperformance (availability, reliability, operational KPIs)

o  Ensurealignment across Asia, India and MEKSA

-        Nearshore development (Indonesia) &Run operating models

o  Lead thedevelopment of IS/IT nearshore capabilities in Indonesia

§  Build a scalablenearshore / IMS capability supporting IS/IT applications

§  Promote nearshoremodel to Group stakeholders (24/7 capabilities, cost efficiency)

§  Develop tools andoperating models to ensure team transversality

§  Further developadditional services, e.g. Engineering support services for Asia

-        Global Chapter Lead Run & Support

o  Leverage fullmastery of Run & Support skillsets to structure delivery capabilities

o  Ensure theright competencies, roles and maturity levels across teams

o  Supportcapability development aligned with IS/IT standards

-        Profile & experience

o  10-15+ yearsof experience in IT service management and operations

o  Provenexperience in large-scale infrastructure and offshore IT service deliveryenvironments

o  Strongexpertise in IT Service Management processes

o  Experience incomplex transformation programs (Offshoring, Cloud)

o Experience ininternational and multicultural environments

o  Strong abilityto operate at both strategic and operational levels

-        Key Success Factors

o  Ability to understandoverall business stakes and connect infrastructure, service delivery andbusiness priorities

o  Capability toscale delivery while maintaining consistency and performance

o  Strongownership of both operational execution and service standard

o  Effectivecross-regional and cross-functional collaboration