Client Services Lead

A Client Serices Lead acts as the "Operational Engine" of the account,responsible for the end-to-end delivery of all services working with the NTTData global practices and ensuring that NTT Data’s technical commitments aremet with excellence.

Key Responsibilities:

• Delivery Excellence: Lead the execution of all managed and professional services, ensuring that project milestones and service commitments working with Practices Service Delivery leaders.
• Operational Governance: Own the "How" of the account; manage SLAs, KPIs, and the quality of delivery across all practices and regional workstreams.
• Financial Efficiency: Drive delivery margins by optimizing resource utilization and operational efficiency working with Practice Service delivery leaders.
• Resource Alignment: Coordinate with Country Leaders and Practice deliver Specialists to ensure the right technical capabilities are deployed to meet client needs.
• Contractual Compliance: Ensure all contractual obligations are strictly adhered to, mitigating delivery risks and managing issue resolution.
• Internal Synergy: Partner closely with the CE to ensure the delivery team is positioned to support and enable the identified growth strategies.

Required Competencies:

• Deep expertise in IT service management (ITSM) and large-scale delivery frameworks.
• Proven ability to virtually manage complex, multi-country delivery teams in the APAC region.
• Strong analytical skills with a focus on margin improvement and operational quality.