Cloud Lead

Pre-requisition:

 Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.

 Minimum 10 years of relevant experience in IT consulting, managed services, cloud platforms, or vendor management.

 Proven experience in evaluating and onboarding third-party solutions into enterprise or cloud environments.

 Experience working in sovereign, government, or highly regulated environments is highly preferred.

 Strong stakeholder management and communication skills.

 Ability to work cross-functionally with technical and non-technical teams.

 Analytical mindset with structured problem-solving capabilities.

 Proven ability to manage multiple vendors and initiatives concurrently.

Job Description:

Managed Services Development & Onboarding:

 Evaluate, shortlist, and recommend third-party vendor solutions for inclusion in the organisation’s managed services portfolio.

 Lead technical and commercial assessments of vendor offerings, including architecture, security posture, scalability, and compliance with sovereign cloud requirements.

 Work closely with vendors to onboard and integrate solutions into internal platforms and service catalogues/marketplaces.

 Define service design, operational models, and SLAs/OLAs for newly onboarded services.

 Collaborate with internal engineering and platform teams to ensure seamless deployment and interoperability within sovereign private cloud environments.

 Drive standardisation and optimisation of service onboarding frameworks and processes.

Vendor & Service Management:

 Work with Partner Alliance team to establish and maintain strong working relationships with strategic technology vendors and partners.

 Work with Operations and Customer Success teams to plan for and oversee:

o Ongoing service performance, including SLA adherence, incident management, and continuous improvement initiatives.

o Vendor coordination on patching, upgrades, vulnerability remediation, and lifecycle management of services.

o Escalation processes and ensure timely resolution of service issues.

 Conduct regular service reviews and performance reporting with vendors and internal stakeholders.

Governance, Risk & Compliance:

 Ensure all managed services comply with applicable government regulations, data sovereignty requirements, and security standards.

 Work with internal security and compliance teams to support audits, risk assessments, and accreditation processes.

 Enforce best practices in secure architecture, data protection, and operational resilience.

Stakeholder Engagement:

 Engage with internal stakeholders (e.g., product owners, architects, operations teams) to align managed services with business needs.

 Provide advisory on emerging technologies, vendor landscape, and cloud service trends.

 Support pre-sales and solutioning efforts where required, including proposal development and technical presentations.

Solution Architecting:

 Work closely with Cloud Architects and cross-domain Architects to develop solutions for sovereign private clouds.

Technical Skill sets:

Deployment Models: Deep knowledge of IaaS, PaaS, and SaaS.

Cloud Environments: Practical experience managing Private and Hybrid cloud setups.

Service Delivery: Proficiency in platform-based service models and digital marketplaces.

Orchestration: Experience with service orchestration workflows (automating complex IT processes).

API Management: Hands-on ability with API integration and connectivity between systems.

Governance Frameworks: Working knowledge of industry-standard security frameworks.

Regulatory Compliance: Understanding of compliance standards and "Data Sovereignty" (ensuring data is handled according to the laws of the country where it's located).

ITSM: Mastery of IT Service Management principles.

ITIL: Familiarity with the IT Infrastructure Library framework for service delivery and support.