Responsibilities

Infrastructure &Operations

• Develop automation and processes to enable teams to manage, scale, and monitor applications in datacenters and cloud environments.
• Troubleshoot and resolve system related issues across platforms, including participating in on-call escalations for critical incidents.
• Take ownership of end-to-end infrastructure and security solutions across the organization.
• Deploy and manage monitoringtools to track infrastructure performance, utilization, and health.
• Implement configuration management systems for business continuity and automate disaster recovery measures.
• Provision virtual machines, databases, containers, licenses and other infrastructure resources for development teams.
• Design, build, optimize, and monitor automation systems to identify bottlenecks and maximize service availability.
• Perform capacity planning and resource forecasting to ensure infrastructure scales ahead of demand.
• Own and manage SLA, SLO, and SLI definitions; track and report against service reliability targets.
• Perform regular backup validation and disaster recovery drills to verify recoverability of critical systems.

Cloud Cost Management (FinOps)

• Monitor and analyse cloud resource consumption to identify cost optimisation opportunities.
• Implement tagging strategies, rightsizing, and reserved instance planning to control cloud spend.
• Produce monthly cost reports and recommendations for engineering and management stakeholders.

System Monitoring & Performance

• Monitor and analyse product runtime environments (production and non-production) to ensure optimal system performance.
• Implement continuous improvement strategies to enhance system reliability and efficiency.
• Deploy full-stack monitoring with predictive analytics (CloudWatch Anomaly Detection, Stackdriver, AzureMonitor).
• Integrate alerting with central NOC/SOC for faster escalation and resolution.
• Build and maintain monitoring dashboards in to surface real-time infrastructure health metrics.
• Implement log aggregation and analysis using ELK Stack (Elasticsearch, Logstash, Kibana) or Splunk or equivalent (optional).

Incident & Problem Management

• Manage application and securityincidents, performing problem determination and coordinating with internalteams and vendors for resolution.
• Escalate issues as necessary tominimize business impact.
• Lead and coordinate withoperations teams and vendors to ensure 24/7 system support availability.
• Facilitate communicationbetween teams to resolve operational issues efficiently.
• Conduct post-incident reviews (PIRs) and drive root cause analysis (RCA) to prevent recurrence.
• Maintain and continuously improve runbooks and standard operating procedures (SOPs) for common incidents.

Operational Processes & Compliance

• Develop and maintain operationsand process guides to meet audit and compliance requirements.
• Handle day-to-day operationalactivities, analyse performance data, and prepare status reports forstakeholders and management.
• Ensure operational processes align with IM8 and ISO 27001 standards.
• Conduct periodic compliance drills and support audit preparation.
• Manage change advisory board (CAB) submissions and coordinate change windows in accordance with ITIL change management practices.

Security

• Implement security practices aligned with industry standards to protect organizational data and infrastructure.
• Plan, implement, and monitor system security architecture, including threat and risk assessments.
• Perform security checks such as vulnerability assessments and system hardening.
• Apply secure configurations and security controls for infrastructure and applications.
• Configure and manage network security controls including WAF, firewall rules, VPN gateways, and security groups.
• Ensure network segmentation and least-privilege access across all environments.

Experience and Skills Needed

Core Technical Skills

Strong understanding of:

• Networking
• Windows Server administration(Active Directory, DNS, etc.)
• Linux administration
• Nginx
• Squid forward proxy
• GitLab Runner
• Public cloud platforms (AWS, Azure, Google Cloud)
• Terraform
• Git and modern branching workflows
• Scripting (PowerShell / Bash /Python)
• Kubernetes administration
• Ansible
• Monitoring tools (Cloud native technology, Grafana, Prometheus)
• ELKStack (Elasticsearch, Logstash, Kibana) or Splunk (Optional)
• Cloud cost management tools (AWS Cost Explorer, Azure Cost Management, GCP Billing).
• Network security tools: WAF, firewall rule management, VPN (site-to-site and client).

Infrastructure & Platform Experience

• Experience working with high availability, high performance, and high security multi-data-center systems.
• Experience with hybrid cloud environments.
• Experience designing and maintaining network architecture including VPCs, subnets, peering, and transit gateways.
• Hands-on experience with container orchestration platforms (Kubernetes, EKS, AKS, GKE) in production. (optional)

Must Have

• A bachelor’s degree in computer science, Information Technology, or a related field.
• 2–5 years of relevantexperience.
• Proven experience as anOperations or Cloud Engineer, or in a similar IT role.
• Familiarity with ITSM tools(e.g., Remedy, Zendesk, ServiceDesk) for change and incident managementworkflows.
• Experience in implementingsecurity and access controls for production and test environments.
• Proficiency with full stack monitoring tools (e.g., APM tools, CloudWatch, Stackdriver, OpenAPM stack).
• Cloud infrastructure experience.
• Strong problem-solving and communication skills, with the ability to explain complex issues to non-technical audiences.
• A collaborative, resourceful mindset with the ability to deliver innovative solutions.
• Experience with Linux and Windows administration.
• Demonstrated experience managing SLAs, SLOs, and producing operational reports for stakeholders.
• Experience with FinOps practices or cloud cost governance in a production environment.

Good to Have

• Experience with Singapore Government Projects will be advantageous.
• Database experience and scripting experience (Shell script / PowerShell / Python) are an advantage.

Certifications

• AWS Certified Solutions Architect – Associate *Professional is a plus
• Microsoft Certified: Azure Administrator Associate *Professional is a plus
• Google Cloud – Associate Cloud Engineer (ACE)
• ITIL 4 Foundation

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