CloudOps and DevOps Engineer – GCC / GCC

Tools and Technologies

• Cloud Platforms: AWS, Microsoft Azure, Google Cloud Platform
• Monitoring & Observability: AWS CloudWatch, Azure Monitor, GCP Monitoring / Logging, Elastic / Kibana, and where applicable Prometheus / Grafana
• ITSM Tools: Jira / Jira Service Management, ServiceNow and Confluence
• CI/CD & Dev SecOps: GitLab CI/CD pipelines, Kubernetes, Docker
• IaC: Terraform / CloudFormation
• Automation & scripting: Python, Bash, PowerShell or equivalent
• Others: CyberArk, Commvault, Standard Build Image / SBI, GCC DevForum, PIM, BaaS+, SCA or similar common services

Required Skills and Experience

Cloud Platforms

Hands-on experience in cloud operations across AWS, Microsoft Azure and Google Cloud Platforms.
Good understanding of common cloud services such as compute/VM/EC2, VPC/VNet/networking, IAM/RBAC, storage, monitoring/logging, managed databases and backup services.
Prior working experience with Singapore public sector is an added advantage.

Monitoring and Observability

• Experience using monitoring and logging tools such as AWS CloudWatch, Azure Monitor, GCP Cloud Monitoring/Logging, Elastic/Kibana and, where applicable, Prometheus/Grafana.
• Ability to review alerts, dashboards and logs for operational troubleshooting.
• Experience in alert handling, incident escalation and dashboard-based health checks.
  
  DevOps and Automation

• Working knowledge of GitLab, CI/CD pipelines, shell scripting or Python scripting.
• Familiarity with Infrastructure-as-Code concepts such as Terraform or CloudFormation.
• Good understanding of container platforms such as Kubernetes and Docker.
• Ability to understand existing automation, scripts and pipelines and provide SOP-based support.
• Experience in managing the CI/CD pipelines using tools like GitLab CI, or Azure DevOps. Good understanding of Application and Code scanning tools like FOD, SonarQube, Nexus-IQ.
  
  ITSM and ITIL

• Strong understanding of ITIL processes including Incident Management, Service Request Fulfilment, Change Management, Problem Management and Knowledge Management.
• Experience using ITSM tools such as Jira/JSM and ServiceNow.
• Ability to maintain proper ticket updates, escalation notes and closure documentation.
  
  Security Operations

• Understanding of RBAC, least-privilege access, MFA/2FA support, security patch coordination, SIEM alert handling, log collection and vulnerability/advisory coordination.
• Familiarity with CyberArk, Commvault or similar enterprise security/backup tools is preferred.
  
  Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, Engineering or a related field.
• Proven experience of 3+ years in cloud operations, CloudOps, DevOps or platform operations.
• Experience supporting production cloud environments.
• Good communication and coordination skills to work with L1, L2, Engineering, ProductOps and customer stakeholders.
• Ability to work with SOPs, runbooks, operational workflows and escalation matrices.
• Ability to support business-hours operations and participate in 24x7 high-severity incident support as required.

Preferred Certifications

• AWS Certified SysOps Administrator / Solutions Architect (Minimum)
• ITIL Foundation

Good to have the certifications below

• Microsoft Azure Administrator / Azure Solutions Architect
• Google Associate Cloud Engineer / Professional Cloud Engineer
• Kubernetes certification such as CKA / CKAD
• HashiCorp Terraform Associate