COLLABORATION MANAGER

About TrustedHub

TrustedHub is Singapore's AI Data Foundry — and the nation's only Evidence Act–certified digitization and agentic AI platform. Since 2001, we have processed over one billion sheets of data for regulated industries including financial services, healthcare, insurance, government, logistics, and legal.

Our four-platform Multiverse —Trusted DataVerse, Trusted KnowledgeVerse, and Trusted ActionVerse — transforms raw documents into AI-ready vector embeddings, autonomous workflows, and cross-organization agent economies. We don't sell software licences. We build the sovereign AI foundations that organizations live inside of, for years.

Why This Role Exists — and Why It's Not Called 'Project Manager'

A project has a start date and an end date. Our relationships don't.

When a customer commissions Trusted DataVerse, KnowledgeVerse, or ActionVerse, they are not buying a deliverable — they are beginning a 5 to 10+ year transformation of how their organization thinks, decides, and operates. The work doesn't stop at go-live. It evolves: new data sources to ingest, new agentic workflows to design, new degrees of autonomy to introduce as trust is earned.

That is why we call this role the Collaboration Manager, not the Project Manager. Your mandate isn't to deliver and hand off. It's to stay — to be the one constant relationship a customer can call on as their, year after year, from classical computing operations into AI-infused ways of working.

What You'll Do

▸  Solution Design & Discovery

•    Lead requirements gathering with customer stakeholders — translating business pain points, compliance obligations, and operational workflows into a clear platform design.

•    Conduct data landscape audits and process mapping to identify where TrustedHub's DataVerse, KnowledgeVerse, and ActionVerse capabilities create the most value.

•    Co-create the transformation roadmap with the customer — sequencing quick wins alongside the longer-term AI maturity journey.

•    Act as the translator between customer business language and TrustedHub's technical and engineering teams.

▸  Implementation Leadership

•    Work hand-in-hand with internal implementation, engineering, and data teams to ensure designs are delivered to specification, on time, and within scope.

•    Own the commissioning process for each platform module — ingestion and certification, knowledge enrichment, agentic workflow deployment — ensuring each phase is validated before progressing to the next.

•    Manage risk, dependencies, and change requests throughout implementation, keeping both customer and internal teams aligned.

•    Ensure every deployment meets Evidence Act compliance and governance standards from day one.

▸  Long-Term Relationship Stewardship

•    Serve as the customer's trusted, single point of continuity for the life of the engagement — often spanning 5 to 10 years and beyond.

•    Conduct regular health checks and value reviews, proactively identifying where the platform is underused, where new workflows should be introduced, or where the customer's needs have evolved.

•    Build deep institutional knowledge of each customer's operations, politics, and people — becoming the person they call before they call anyone else.

•    Own renewal, expansion, and account health — ensuring TrustedHub remains indispensable, not just installed.

▸  Guiding the AI Transformation Journey

•    Continuously assess each customer's AI maturity — identifying their current state of classical, rules-based operations and the realistic next step toward AI-infused processes.

•    Champion incremental autonomy: helping customers move from human-in-the-loop oversight to higher degrees of agentic automation as confidence and governance maturity grow.

•    Bring new TrustedHub capabilities, features, and use cases to existing customers — ensuring they evolve with the platform rather than freeze at initial deployment.

•    Educate customer teams —from operational staff to senior leadership — on AI concepts, change management, and what it means to work alongside autonomous agents.

•    Identify and develop new agentic workflow opportunities within the account, working with the customer to keep expanding the value of their AI investment year over year.

Requirements

▸  Must-Have

•    5+ years of experience in implementation management, customer success, solution consulting, or technical account management for enterprise software, SaaS, or data platforms.

•    Demonstrated experience gathering business and technical requirements directly from customer stakeholders and translating them into actionable solution designs.

•    Proven ability to work cross-functionally with engineering, data, and product teams to deliver complex, multi-phase implementations.

•    Experience managing long-term, multi-year client relationships — not just one-off project delivery.

•    Strong understanding of data governance, compliance, or regulated-industry operating environments (financial services, healthcare, insurance, government, or legal).

•    Comfortable with foundational AI and data concepts — vector embeddings, knowledge retrieval, workflow automation, agentic systems — sufficient to guide non-technical customers through change.

•    Excellent stakeholder management skills, with the ability to operate confidently from operational teams up to C-suite and government leadership.

▸  Strong Advantage

•    Prior experience in business process re-engineering, digital transformation consulting, or change management.

•    Background in customer success or account management for a platform business with a strong renewal/expansion motive.

•    Familiarity with Singapore's Evidence Act, government procurement and compliance frameworks, or experience implementing solutions for public sector clients.

•    Exposure to AI/ML concepts, RAG architectures, or low-code/no-code workflow automation tools.

•    PMP, Prosci, ITIL, or equivalent certification in project, change, or service management.

Background, Skills & Education

▸  Educational Background

•    Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or a related field. Equivalent practical experience will be considered in lieu of a formal degree.

•    Postgraduate qualification (MBA, MSc in Data/AI, or similar) is an advantage, particularly for candidates engaging at C-suite or government leadership level.

•    Formal training or certification in project, programme, or change management is a plus (PMP,PRINCE2, Prosci ADKAR, ITIL) — though we value demonstrated practice over paper credentials.

  ▸  Domain & Industry Background

•    Background in enterprise software, SaaS, systems integration, or IT consulting, ideally within a customer-facing implementation or solution delivery capacity.

•    Direct exposure to at least one regulated or compliance-heavy industry — financial services, healthcare, insurance, government, or legal — is highly preferred given TrustedHub's core customer base.

•    Experience working within or alongside organizations undergoing digital transformation, business process re-engineering, or technology modernization initiatives.

•    Prior experience in a role explicitly responsible for multi-year account continuity (technical account management, key account management, or managed services) is a strong signal of fit.

▸  Technical & Functional Skills

•    Working knowledge of data management concepts: document digitization, metadata and indexing, data governance, and the basics of how unstructured data becomes AI-ready.

•    Conceptual fluency in AI and agentic systems — vector embeddings, retrieval-augmented generation (RAG), knowledge graphs, workflow automation, and varying levels of agent autonomy —enough to design solutions and explain them, not necessarily to build them.

•    Solid grounding in requirements-gathering methodologies: stakeholder workshops, process mapping, user story writing, or business requirements documentation (BRD/FRD).

•    Familiarity with implementation and delivery frameworks — Agile, Waterfall, or hybrid models —and the judgement to apply the right one to the right phase of a long-term engagement.

•    Comfortable with everyday tools of the trade: CRM and customer success platforms, project/implementation tracking tools, and collaborative documentation tools.

▸  Communication & Soft Skills

•    Excellent verbal and written communication in English; additional regional languages (Mandarin, Malay, Tamil) are a strong advantage given Singapore's diverse customer base.

•    Strong facilitation skills— able to run discovery workshops, steering committee meetings, and change-management sessions that keep diverse stakeholders aligned.

•    Confident presenting to and influencing senior leadership, including C-suite executives and senior government officials, without a technical co-presenter.

•    Strong commercial and business acumen — able to connect technical implementation decisions back to the customer's underlying business outcomes and ROI.

Personality & Character Fit

▸  The Long-Term Relationship Builder

•    You think in years, not sprints. You're energized by the idea of watching a customer's organization transform over time and being the person who guided that journey.

•    You build genuine trust, not just stakeholder management. Customers should feel they have a partner, not a vendor contact.

•    You have the patience and steadiness for engagements that unfold over years — celebrating small wins along a long road without losing sight of the destination.

▸  The Translator

•    You move fluidly between technical and business language — equally comfortable in a workshop with engineers and a steering committee with the COO.

•    You can explain why an AI workflow matters to someone who has never used one, without making them feel behind.

•    You listen for what customers need, not just what they ask for — often the real requirement is buried beneath the stated one. •     

▸  The Change Agent

•    You are genuinely passionate about helping organizations modernize — you see resistance to change as a challenge to navigate with empathy, not an obstacle to push through.

•    You're comfortable being the person who introduces uncertainty (new ways of working) into an organization, and steady enough to guide people through it.

•    You have a bias toward continuous improvement: you're never satisfied with 'it works' — you're always asking 'what's next for this customer.'

▸  The Operator

•    You are organized and disciplined — managing multiple long-running accounts, each at different stages of maturity, without anything falling through the cracks.

•    You take ownership end-to-end: when something goes wrong in implementation, you don't wait to be asked — you're already coordinating the fix.

•    You document, track, and follow through — because a 10-year relationship is built on a thousand small commitments kept.

The Lifelong Learner

•    You stay current on AI and data technology not because your job requires it, but because you're curious about where this is all going.

•    You're comfortable saying 'I don't know, let me find out' — and then actually finding out, fast.

•    You see every customer engagement as a chance to learn a new industry, a new operating model, a new way AI can create value.

Why TrustedHub

🤝  Relationships, Not Projects

Build career-defining, multi-year partnerships with the organisations shaping Singapore's AI future.

🧭  Front-Row Seat to Transformation

Guide real organizations through the shift from classical operations to AI-infused ways of working.

🏆  Category-Creating Technology

Singapore's only Evidence Act-certified AI data foundry. You'll be implementing something competitors can't match.

📈  High-Impact, High-Trust Mandate

You'll be the name customers remember years into the relationship — and the reason they keep renewing.