CRM Senior Technical Consultant (Ref 26173)

Responsibilities

• Participate in planning and implementations utilizing your technical aptitude, and will provide additional support to your manager and ultimately, the client. 

• Primarily responsible for requirements gathering including: 

• Preparing functional requirements and technical requirements specification based on user requirements gathering sessions and input from the customer 

• Presenting to management for review, and making changes as required 

• Architect and develop custom CRM solutions using CRM SDK, C#, and .Net 

• Having very good understanding on Mailbox set up and Server Side Synchronization. 

• Very good exposure to CRM Security Roles and Team setup.

• Having deep knowledge on CRM Asynchronous Process, Workflow, Plugins and able to troubleshoot CRM servers if required.

• Provide technical guidance to team members 

• Testing configuration against final requirements: 

• Configure software modules based on requirements to test and deploy 

• Preparing the training itinerary and materials and delivering training to end users 

• Identify bottlenecks and bugs, and devise solutions to mitigate and address these issues 

• Maintain code quality and version 

• Validate system performance by developing and conducting test scripts; completing bug fixes 

• Conduct training programs to provide technical knowledge and functional knowledge to the participants when requested 

• Manage customer relationship through answering questions, resolving concerns and issues 

• Manage service delivery as per the SLA (Service Level Agreement) with the customers 

• Executing cutover procedures at MS Dynamics CRM deployment as identified by your manager 

• Following guidelines and checklists developed for deployment 

• Assisting with the preparation of the project status report, project timeline and project budget 

• Providing go live and post-implementation support 

• Participate in requirements gathering sessions to validate business cases, gather and document business and functional objectives. Build prototypes if required 

• Design, build, and maintain efficient, reusable, and reliable code 

• Ensure the best possible performance, quality, and responsiveness of applications 

Requirements

• Degree in Computer Science or Engineering or equivalent work experience 

• At least 6 years relevant working experience with strong knowledge of Dynamic 365 on premise and Dynamics 365 Online

• At least 3 years relevant working experience with strong knowledge on Power Platform, Power Apps and Power Portal.

• At least 3 years relevant working experience with strong knowledge on AWS or Microsoft Azure.

• Proficient in C#, with a strong understanding of object-oriented programming 

•  Experienced in Webservice development like SOAP or REST protocol. 

• Proficient in setting up and configuring Microsoft IIS (Internet Information Server) 

• Proficient in code versioning tools such as TFS (Team Foundation Server) 

• Willing to work in implementation and maintenance projects 

• Willing to work in Government and Private projects 

• Ability to work in both SDLC waterfall and Agile projects 

Licence no: 12C6060