Customer service

The Customer Service Executive will be the first point of contact for clients, ensuring excellent service delivery and resolving queries related to banking products and services. This role requires strong communication skills, attention to detail, and the ability to handle customer concerns professionally while maintaining compliance with banking regulations.

Key Responsibilities

• Customer Interaction: Handle inbound calls, emails, and walk-in queries, providing accurate information on banking products and services.

• Account Services: Assist customers with account opening, maintenance, and closure procedures.

• Transaction Support: Guide clients through fund transfers, deposits, withdrawals, and digital banking platforms.

• Issue Resolution: Investigate and resolve complaints promptly, escalating complex cases when necessary.

• Compliance & Security: Ensure adherence to bank policies, KYC/AML regulations, and data protection standards.

• Relationship Building: Develop trust and rapport with customers to enhance loyalty and satisfaction.

• Reporting: Maintain accurate records of customer interactions and prepare service performance reports.

Qualifications

• Bachelor’s degree in Business Administration, Finance, or related field (preferred).

• Prior experience in Customer Service, ideally within the banking or financial services industry.

• Knowledge of Banking Products and digital banking platforms.

Skills & Competencies

• Strong Communication Skills (verbal and written).

• Excellent Problem-Solving and conflict resolution abilities.

• Proficiency in Banking Software and MS Office applications.

• Ability to work under pressure and manage multiple tasks.

• Customer-centric mindset with high emotional intelligence.