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Customer Service Desk

salary Salary :

$5,000 - 8,000 monthly

Job Description - Customer Service Desk

  • Clear understanding of the FX market, trading concepts, including the front to back understanding of trading lifecycle-Execution, Allocation, Clearing & Settlement process
  • Working experience in onboarding & administering electronic trading (e-Trading) users
  • Experience in e-Trading Client Services or associated Operations group in a high availability/mission critical environment
  • Experience with FX Middle and/or Back Office is an added advantage
  • Demonstrated ability to:
  • Learn new business concepts quickly Efficiently problem solve in time critical scenarios
  • Coordinate various teams to perform the necessary setups
  • Support the post implementation of such integrations
  • Skills: Strong communication skills
  • Effective written and presentation skills
  • Pro-activity and sense of ownership when solving client's problems
  • Ability to promote positive work relationship
  • Ability to think clearly, analyze and resolve problems with good judgment
  • Display a flexible attitude to work and be a great team player
  • Understand criticality and concepts of Information Security
  • Effective performance with little supervision
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