Customer Success Specialist

Company Description

Vouch is a travel-tech company helping hotels streamline operations and elevate guest experiences. From contactless check-in to task management and guest request handling, Vouch empowers properties to run more efficiently and deliver memorable stays. Trusted by leading global and local hotel chains and recognized with multiple industry awards, Vouch is a proven partner in hospitality’s digital transformation.

At Vouch, our work culture is driven by these core values:

1. Think Different. As a startup, we’re always facing uphill or impossible tasks. The only way we can not just survive, but thrive, is to think different. How can we make the impossible possible? What do we need to change in our assumptions or processes to change the game?
2. Aspire to be greater. It’s not about being smarter, but about continually getting better. At Vouch, we iterate quickly, learn fast, and find ways to outdo ourselves everyday.
3. You’ll never walk alone. As a team, we support and respect each other’s opinions. Our leaders will be in the trenches with you. We may not have all the answers, but we’ll work together to find out.

Role Description

We are seeking a detail-oriented Customer Success Specialis to join our dynamic team. In this role, you will ensure every hotel we partner with launches our software smoothly and confidently. You will own the entire post-sales onboarding journey from initial kickoff through configuration, training, and successful go-live helping each property get the maximum value from our platform.

Key Responsibilities

1. Lead hotel onboarding projects from signed contract to successful go-live, serving as the primary contact for each property.
2. Configure and tailor Vouch platform to match each hotel’s operational workflows, integrations, and branding.
3. Train hotel teams (onsite or remote) with clear documentation, live demos, and Q&A sessions to ensure confident adoption.
4. Coordinate with internal teams—Sales, Product, Engineering, and Support—to deliver a seamless client experience and rapid issue resolution.
5. Gather and relay feedback from hotel users to help refine product features and future implementations.
6. Monitor early performance metrics post-launch and provide best-practice guidance to drive long-term success.

Required Skills and Qualifications

1. At least 3 years experience in hotel operations/technology.
2. Comfortable working with software platforms and well-versed with how hotel software works in hotel operations environment.
3. Strong communication skills (written and spoken).
4. Excellent organizational skills, with the ability to manage multiple hotel deployments at once.
5. Empathetic, patient, and solutions-oriented, with a passion for hospitality and technology.
6. Strong analytical skills for troubleshooting and optimizing software configurations.

Application

Please apply via our Hiring Portal:

https://hiring.vouch-technologies.com/apply/0b47f662-c4a3-4ecb-8e1c-c1e2f53104ea

If you're looking for a chance to make a dent in a whole new industry, are extraordinary and willing to participate and learn in a fast-growing startup, we're looking for you!