Datacenter Operator

Position Title: Datacenter Operator 

Location: Novena area, Singapore (Fully On-site) 

Job Responsibilities & Requirements: 

• Minimum 1 year of hands-on experience in Data Centre Engineering Operations, including system monitoring, incident response, and routine maintenance. 

• Possess a certification in Data Centre Facilities Operations or an equivalent qualification that demonstrates understanding of data center infrastructure, safety, and operational standards. 

• At least 3 years of proven experience in Application Helpdesk Support, providing technical assistance to users, resolving software/application issues, and ensuring customer satisfaction.   

• Experience in monitoring tools, ticketing systems, and standard ITIL processes. 

• Ability to perform regular health checks, coordinate preventive maintenance, and respond to infrastructure alerts. 

• Strong troubleshooting skills with the ability to diagnose and escalate hardware, software, and network issues efficiently. 

• Proficient in documenting incidents, solutions, and standard operating procedures (SOPs). 

• Strong communication skills to liaise with cross-functional teams and external vendors. 

• Willingness to work in rotating shifts, including weekends and public holidays, as required for 24x7 operations. 

• A proactive and detail-oriented team player with a commitment to high service standards and continuous improvement.