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Deputy Site IT Lead (For SG Site only)

salary Salary :

$7,000 - 10,000 monthly

icon building Company : RGE PTE. LTD.
icon briefcase Job Type : Full Time

Number of Applicants

 : 

000+

Click to reveal the number of candidates who applied for this job.

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Job Description - Deputy Site IT Lead (For SG Site only)

Job Description

  • Lead and manage the Site IT team to deliver reliable, responsive, and customer-focused support for the RGE office, meeting SLA commitments and driving a positive end-user experience across business units and groups.
  • Build stakeholder relationships, understand business and user requirements, and translate them into practical IT solutions that improve productivity, usability, and service satisfaction.
  • Provide hands-on leadership in end-user computing and support operations, including troubleshooting and managing Citrix, desktops, laptops, Microsoft 365 applications, AI tools, meeting room technology, network and internet services, IT devices, and site-based applications to ensure reliable day-to-day user support.
  • Ensure all IT cybersecurity compliance metrics and remediation actions are addressed in a timely manner to maintain a secure, stable, and efficient environment for end users and business operations.
  • Manage relationships with third-party vendors to ensure high service quality, timely issue resolution, responsiveness, and operational continuity for end users and the site.
  • Maintain accurate IT inventory records and oversee asset lifecycle management to ensure proper tracking, utilization, and replacement planning.
  • Develop, implement, and continuously improve IT support procedures, service standards, and operational best practices to enhance efficiency, consistency, and user satisfaction.
  • Plan, manage, and monitor the site IT budget while ensuring prudent cost control and effective resource allocation.
  • Keep the team up to date on technology trends and organizational developments so they can provide informed, proactive, and effective support for evolving business and end-user needs.

Job Requirements

  • Bachelor’s degree in Information Systems, Computer Science, or a related field.
  • Minimum 15 years of working experience, including at least 10 years in a technical team lead role managing IT environments.
  • Hands-on experience in end-user computing, including Citrix environments, desktop and laptop deployment, troubleshooting, and meeting room technology support.
  • Experience supporting, enabling, and training users on Microsoft 365 applications and services to improve adoption and workplace productivity.
  • Familiarity with AI tools such as Microsoft Copilot and their practical use in the workplace.
  • Experience installing, configuring, and maintaining physical server hardware and related network equipment is an added advantage.
Original job Deputy Site IT Lead (For SG Site only) posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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About the Company

RGE PTE. LTD.

RGE comprises a group of world-class companies focused on resource-based manufacturing industries. Our products are transformed into a variety of end products that improve the daily lives of millions of people around the globe. Assets held by RGE companies exceed US$12 billion with a combined workfo...

Read more about the company

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