Deputy Site IT Lead (For SG Site only)

Job Description

• Lead and manage the Site IT team to deliver reliable, responsive, and customer-focused support for the RGE office, meeting SLA commitments and driving a positive end-user experience across business units and groups.
• Build stakeholder relationships, understand business and user requirements, and translate them into practical IT solutions that improve productivity, usability, and service satisfaction.
• Provide hands-on leadership in end-user computing and support operations, including troubleshooting and managing Citrix, desktops, laptops, Microsoft 365 applications, AI tools, meeting room technology, network and internet services, IT devices, and site-based applications to ensure reliable day-to-day user support.
• Ensure all IT cybersecurity compliance metrics and remediation actions are addressed in a timely manner to maintain a secure, stable, and efficient environment for end users and business operations.
• Manage relationships with third-party vendors to ensure high service quality, timely issue resolution, responsiveness, and operational continuity for end users and the site.
• Maintain accurate IT inventory records and oversee asset lifecycle management to ensure proper tracking, utilization, and replacement planning.
• Develop, implement, and continuously improve IT support procedures, service standards, and operational best practices to enhance efficiency, consistency, and user satisfaction.
• Plan, manage, and monitor the site IT budget while ensuring prudent cost control and effective resource allocation.
• Keep the team up to date on technology trends and organizational developments so they can provide informed, proactive, and effective support for evolving business and end-user needs.

Job Requirements

• Bachelor’s degree in Information Systems, Computer Science, or a related field.
• Minimum 15 years of working experience, including at least 10 years in a technical team lead role managing IT environments.
• Hands-on experience in end-user computing, including Citrix environments, desktop and laptop deployment, troubleshooting, and meeting room technology support.
• Experience supporting, enabling, and training users on Microsoft 365 applications and services to improve adoption and workplace productivity.
• Familiarity with AI tools such as Microsoft Copilot and their practical use in the workplace.
• Experience installing, configuring, and maintaining physical server hardware and related network equipment is an added advantage.