Desktop cum Network Engineer

Job Summary

We are looking for motivated and customer-focused Level 1 Desktop and Network Engineer to provide technical support for our IT infrastructure. The ideal candidate will be responsible for providing first-level support for desktop systems, network connectivity, and other IT-related issues.

Responsibilities

• Provide Level 1 technical support for desktops, laptops, printers, and mobile devices to resolve user issues efficiently
• Install, configure, and maintain operating systems and applications to ensure optimal system performance
• Troubleshoot hardware and software problems to minimize downtime and maintain productivity
• Assist with user account setup, password resets, and profile configurations to support user access needs
• Deliver basic support for email, Microsoft Office, VPN, and antivirus software to maintain secure and functional IT services
• Respond promptly to helpdesk tickets and maintain accurate documentation for issue tracking and resolution
• Monitor network connectivity (LAN/WAN/Wi-Fi) to detect and address connectivity issues proactively
• Support and troubleshoot network issues including cable connections, switch port configuration, and IP addressing to maintain network reliability
• Assist in maintaining inventory of network devices and IT assets to ensure accurate asset management
• Escalate unresolved technical issues to Level 2/3 support or network specialists for timely resolution
• Log and update support requests in the ticketing system to ensure clear communication and tracking
• Provide excellent customer service and follow up with users to confirm issue resolution and satisfaction
• Support onboarding and offboarding processes including hardware setup and software installation to facilitate smooth transitions
• Ensure compliance with IT policies and procedures to maintain security and operational standards

Required competencies and certifications

• Basic understanding of Windows OS, Microsoft 365, and Active Directory to support desktop and user management tasks
• Knowledge of basic networking concepts such as IP, DNS, and DHCP to troubleshoot network connectivity issues

Preferred competencies and qualifications

• Familiarity with IT ticketing systems to manage support requests efficiently
• Diploma or equivalent in IT, Computer Science, Networking, or related field
• 1–2 years of IT support experience; fresh graduates are welcome to apply
• Strong problem-solving skills applied to diagnose and resolve technical issues in a timely manner
• Effective communication skills to interact clearly with users and team members
• Ability to prioritize and manage multiple tasks to maintain service levels
• Proactive attitude and willingness to learn and grow in a technical environment
• Team player mindset to collaborate effectively within IT teams

Other Information

• Rotational shift or after-hours support may be required to ensure continuous IT service availability
• Onsite support involving travel to office branches or client sites may be required to resolve issues directly
• Interested applicants please email your latest resume to: [email protected]