Desktop Support Engineer (L1&L2) - (12 Months Contract)

✔ Position: 12 Months contract

✔ Working location: Kaki Bukit

✔ Mon to Fri 9am - 6pm

✔ Salary: up to $3,800 (depends on experience)

✔ L1 & L2 Support experience

Job Duties:

• Support on-site and remote end-users to resolve IT-related issues (hardware/software/network) on their notebooks/desktops and related peripherals.
• Resolve issues that occur outside work hours whenever needed.
• Other tasks and projects as assigned by Manager or Management.

QUALIFICATION &EXPERIENCE:

• ITE/Diploma in Information Technology from recognized institutes.
• Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role for about 4- 5 years.
• Hands-on experience and knowledge in troubleshooting and deploying Windows 10
• Hands-on knowledge and experience in troubleshooting desktop, printer, scanner, RF scanner, label printer, and laptop issues
• Hands-on experience and knowledge in troubleshooting users and support of MSOffice products
• Basic support of Office Network, Shared Drive, Wireless, and VPN connectivity
• Basic Support and Troubleshooting of other desktop software used by the office
• Basic support on iPhone / iPad / Android phones
• Knowledge of IT procurement, order and delivery process flow, and protocols
• Ability to work effectively in a multicultural environment
• Ability to deal with ambiguity, negotiation, and unorganized situation
• Ability to leverage available tools such as subscription services, internet, or other online services to support functions
• Provide support for a general IT request like VC connectivity/ Mobile Email Activation.
• Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone, and in writing.
• Ability to demonstrate practical troubleshooting and problem analysis techniques.
• Ability to plan and prioritize workload without supervision.
• Ability to prioritize, manage and perform under pressure to meet SLA’s.

EA License No: 19C9611
EA Personnel Reg No: R1433735 Teng Wei Mun (Celest)