Desktop Support Engineer (Roaming)

Locations: East And West
Working hours: 8.30am – 5.30pm or 9am to 6pm, Mon to Fri.

Job Summary

We are seeking a customer-oriented Desktop Engineer who is open to roam islandwide to provide onsite IT support services. The successful candidate will be responsible for managing end-user computing devices, troubleshooting hardware and software issues, supporting IT infrastructure, and ensuring a high level of customer satisfaction.

Key Responsibilities

End-User Support

• Provide onsite and remote technical support to end users.
• Troubleshoot and resolve desktop, laptop, printer, and peripheral issues.
• Install, configure, and maintain Windows operating systems and business applications.
• Support Microsoft Office 365 applications and services.
• Handle user account administration, password resets, and access-related requests.
• Assist users with email, network connectivity, and VPN issues.

Hardware& Asset Management

• Perform deployment, replacement, and decommissioning of IT equipment.
• Manage IT asset inventory and maintain accurate records.
• Coordinate warranty claims and vendor support activities.
• Conduct preventive maintenance checks on IT equipment.

Incident& Service Request Management

• Manage incidents and service requests through the ticketing system.
• Ensure tickets are updated and resolved within agreed SLA timelines.
• Escalate complex issues to relevant support teams when necessary.
• Prepare incident reports and technical documentation when required.

Infrastructure Support

• Support LAN/WAN connectivity troubleshooting.
• Assist with network device installation and basic troubleshooting.
• Support printers, scanners, meeting room equipment, and AV systems.
• Participate in IT projects, migrations, and system upgrades.

Cybersecurity & Compliance

• Ensure endpoint security solutions are installed and operational.
• Perform basic security checks and vulnerability remediation activities.
• Support cybersecurity initiatives such as patch management and endpoint monitoring.
• Comply with company security policies and customer requirements.

Job Requirements:

• Strong knowledge of Windows 10/11 administration.
• Experience with Microsoft Office 365 and Azure AD.
• Knowledge of Active Directory, Group Policy, and DNS.
• Experience with hardware troubleshooting and deployment.
• Familiarity with ticketing systems such as ServiceNow, Jira, Fresh service, or ManageEngine.
• Basic networking knowledge (TCP/IP, DHCP, DNS, VLANs).
• Experience supporting printers and multifunction devices.
• Familiarity with endpoint protection solutions.
• Basic understanding of vulnerability management and security best practices.

Soft Skills

• Strong customer service and communication skills.
• Good problem-solving and analytical abilities.
• Ability to work independently with minimal supervision.
• Team player with a positive attitude.
• Able to manage multiple priorities in a fast-paced environment.

Interested applicants please send your resume to [email protected]

Venessa Goh Wee Ni

R24124686

Recruit Express Pte Ltd

EA License No: 99C4599

We regret that only shortlisted candidates will be contacted.