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Desktop Support (No Experience welcome/Woodlands/ Office hour)

salary Salary :

$2,500 - 2,800 monthly

Job Description - Desktop Support (No Experience welcome/Woodlands/ Office hour)

Responsibilities:

  • Provide desktop support at customer’s site. This includes installation, repair, servicing, liaising and maintenance of solutions in accordance with the manufacturer’s specifications, to ensure customer satisfaction and service operation are achieved
  • Conduct installations based on customer’s requirements and company specifications, from site inspections through to final sign-off and acceptance
  • Diagnose and perform repairs on equipment and solutions and ensure that relevant updates and patches are applied accordingly on-site or remote diagnostic procedures at customer’s sites
  • Initiate escalation procedures and follow up on all open requests of allocated sites to ensure customer satisfaction
  • First level troubleshooting of network connectivity in a LAN/WAN environment
  • Responsible for tracking hardware and software inventory and report to asset management team on a regular basis
  • Assist in user/hardware movement and office relocations
  • Maintain defective equipment/parts in maintenance inventory, document customer repairs, maintain and restock assigned parts inventory to ensure proper spare parts levels
  • Provide user data and application recovery
  • Maintain IT records and track on areas of responsibilities

Requirements:

  • Bachelor Degree or Diploma in Engineering, Computer Science/Information Technology or its equivalent
  • No experiene are welcome
  • Technical skills in Microsoft Windows, desktop hardware, desktop software application and network environments
Original job Desktop Support (No Experience welcome/Woodlands/ Office hour) posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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About the Company

ALPSOFT TECHNOLOGIES PTE. LTD.

ALPSOFT TECHNOLOGIES PTE. LTD. AlpSoft founded in 2002 headquartered in Singapore. Management with a 20-year combined experience working with Multi-National Companies like Hewlett-Packard, Seagate and Agilent. The key uniqueness of AlpSoft is that its management team are highly competent engi...

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