Desktop Support Team Lead (5.5 day, 1 year Contract) #IJU

• Provide Onsite VIP Support to key appointments holders.
• Manage and ensure Desktop Teams does meet a minimum expectation support standard.
• Train and guiding Desktop Team on their job scope and knowledge transfer
• Manage Team Staff Movement Plan, Duty Roster, and Leave Forecast
• Taking ownership and responsibility of queries, issues and problems assigned to EUC Team members
• Work with vendor support contact to resolve technical issues with the desktop environment or products principle.
• Escalate issues and involve experts or other ITD teams wherever required to resolve issues promptly.
• To identify the needs and requirements of the users and to try to coordinate and comply to meet asset management of client hardware and software.
• Oversee the day-to-day clinic BAU operation supports
• To manage, identify and handle issues that may arise and highlight them to relevant party/teams/management.
• Oversee Project coordination and implementation such as, migration project, Tech Refresh, clinics deployment or setup, and preparing / providing status reports and updates to stakeholders.
• Assisting in Condemning/Decommissioning of Old assets and disposal
• Image Creation and Cloning (Acronis TrueImage) for Tech Refresh and daily BAU operations
• Was trained and learn how to setup an MDT Server (Microsoft Deployment Toolkit)
• Managing Daily IMAC Operations & Project IMAC, leading, scheduling and allocating resources for daily tasks required.
• Perform installation, setup, configuration, diagnostic, migration, upgrading and maintenance of Desktop PC/Laptops, OS, Application, software and related IT peripherals
• Provide support to end-users in troubleshooting and resolving of desktop PC and related IT Products such as Printers
• Performs other duties as assigned.

Requirements

• Minimum 5 years of desktop support experience
• Able to do network support
• Some project management experience
• Teamleading expereince is a plus

Interested applicants, please Email, and attention to:

Justin Goh Kheng Zhong
[email protected]
Recruit Express Pte Ltd
EA License No. 99C4599

CEI Registration No. R2196400

We regret that only shortlisted candidates will be contacted.