Director of IT

Company Overview

HPL Hotels & Resorts manages Concorde hotels and other brands across Asia and the Maldives. It is a subsidiary of Singapore-listed Hotel Properties Limited specializing in hospitality management and technology integration for luxury hotel portfolios.

Job Summary

The Director of IT leads technology oversight across HPL Hotels & Resorts’ managed properties, supporting IT Managers, ensuring compliance with group standards and driving technology projects to enhance operational efficiency and guest experience.

Responsibilities

• Provide functional leadership and support to IT Managers across HPL’s directly managed hotels to ensure consistent technology operations
• Enforce adherence to group technology standards, cybersecurity protocols and operational best practices at property IT teams
• Collaborate with the VP Technology & MEP to plan technology strategies, review projects, evaluate budgets and assess vendors for optimal investment decisions
• Analyze and approve IT budgets, CAPEX proposals, system upgrades and technology investment requests to align with group priorities
• Oversee critical hospitality systems including PMS, POS, CRS, RMS, IPTV, guest applications, finance systems, EMS and GRMS, ensuring seamless integration and performance
• Support infrastructure planning and management for networks, guest Wi-Fi, servers, cloud services, firewalls, telephony, IPTV and guest room technologies to maintain robust operations
• Implement and monitor cybersecurity, compliance, backup, disaster recovery and business continuity practices across all properties to mitigate risks
• Manage relationships and performance of key vendors, service providers, consultants and system integrators to ensure service quality and contract compliance
• Lead and support technology projects such as refurbishments, system migrations, pre-openings, brand conversions and infrastructure refreshes to drive innovation and operational excellence
• Balance property-specific requirements with group standards, ownership priorities and long-term technology value to optimize resource allocation and technology adoption
• Identify risks proactively and provide clear, actionable recommendations to senior leadership independently, managing priorities across multiple properties

Preferred competencies and qualifications

• Experience working in luxury or branded hotel environments including involvement in refurbishments, pre-opening, or brand conversion projects
• Familiarity with hospitality technology platforms such as Oracle OPERA, Shiji, Micros, Infrasys, IPTV, GRMS, EMS, guest applications and hotel integration systems
• Knowledge of ITIL frameworks, ISO 27001 standards, PCI compliance, data privacy regulations and hospitality cybersecurity requirements
• Experience coordinating IT initiatives with Engineering, ELV, MEP and smart building systems to support integrated hotel operations