Employment Opportunity - IT Shift Work Engineers

Salary :

$2,500 - 3,700 monthly

Company : ITCAN PTE. LIMITED

Job Type : Full Time

Orchard 0X4002459160

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Job Description - Employment Opportunity - IT Shift Work Engineers

Provide onsite and remote desktop support services to end users
Receive, prioritize, troubleshoot, document, and resolve end-user incidents and service requests within agreed SLA timelines
Escalate unresolved incidents to appropriate resolver groups or third-party vendors where necessary
Perform desktop/laptop imaging and re-imaging activities
Support device deployment, replacement, and technology refresh exercises
Conduct asset inventory verification and asset management activities
Update and maintain accurate incident and service request records within the ticketing system
Create, update, and maintain work instructions, operational procedures, and technical documentation
Ensure compliance with IT policies, security standards, and operational procedures
Provide support for Microsoft Windows and Microsoft Office 365 related issues
Support users across different customer sites and locations as required
Participate in operational standby, shift rotations, and extended support coverage when required

Original job Employment Opportunity - IT Shift Work Engineers posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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About the Company

ITCAN PTE. LIMITED

ITCAN PTE LTD , headquartered in Singapore, offers a full spectrum of integrated IT S/W Solutions & Services. Empowered to deliver enterprise client Server or web based solutions across the entire value chain, spanning on - site consulting services to turn key S/ W projects Regional Offices :...

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