Engineering Officer

• Perform rotating 12hr shift work in a 24x7 Network Operation Center (NOC) environment providing network surveillance for client's co-invested submarine cable systems, proactively identifying service anomaly, assessing potential impact, and initiating timely escalation and remediation to maintain high network availability 
• Drive incident management for submarine cable faults impacting capacity owners with Cable Landing Stations (CLS) and equipment vendors
• Position as the central operational focal point for multi-stakeholder incident coordination, ensuring clear, timely, and structured communication of incident notifications, progress updates, and restoration timelines to capacity owners and internal leadership
• Oversee planned maintenance activities across submarine cable infrastructure during the planned window providing progressive update to the capacity owners and the internal stakeholders 
• Deliver clear shift operational reporting ensuring operational transparency, continuity between shifts, and clear escalation of outstanding issues 
• Ensure strict adherence to IMDA’s regulatory requirements, overseeing the timely and accurate submission of submarine cable fault reports and ensuring compliance with IMDA directives and reporting obligations

Skills for Success:  

• Min. Nitec/higher Nitec qualification from Telecommunications Engineering, Electrical Engineering or related fields
• General knowledge: IP networking protocols & optical transmission technologies
• Strong adherence to SOP and is structured in all correspondences   
• Proficient in Microsoft 365 tools
• Ability to work independently with minimum supervision and adapt to a dynamic NOC working environment
• Customer-oriented and able to collaborate well with both internal/external stakeholders
• Team player with strong interpersonal skills