EUC Support Engineer

Job Responsibilities:

• To provide phone and on-site support for computer hardware, applications and network related issues of Head office and clinics

• Ensure new PCs and IT peripherals deployed are in working conditions else rectification to be done

• Perform installation, setup, configuration, diagnostic, migration, upgrading and maintenance of Desktop PC/Laptops, OS, Application, software and related IT peripherals

• Troubleshoot networking and connection issues

• Ensure the accuracy of the asset information such as all are tagged and recorded

• Maintain and update of computer peripheral devices and software inventory of the company

• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties

• Perform service request related to client platforms

• Perform user account management (e.g., Create password, reset & delete)

• Perform follow-up with vendor on replacement of hardware

• To assist IT manager for smooth IT support operation

• Any other ad-hoc duties as and when assigned by superior

Job Requirements:

• Candidate with minimum Higher Nitec, Diploma Certification in Computer/Electronic Engineering or equivalent discipline

• Preferably with 1 or more years related experience in Technology Administration. Some network knowledge will be an advantage

• Computer literacy in MS Office

• Proficiency in Technology will be added advantage

• Independent, resourceful, result-oriented individuals with a "can-do" attitude