FIELD SERVICE ENGINEER

Field Service Engineer

Job Summary

• Maintain and troubleshoot hardware and infrastructure supporting a mission-critical Command & Control (C2) system.
• Provide system maintenance and support to ensure high levels of reliability, availability, performance, and security.
• Work as part of a dedicated engineering team supporting critical operational environments.

Key Responsibilities

Warranty Administration

• Maintain accurate warranty records for installed hardware.
• Assist in warranty claim administration and coordination with vendors/subcontractors.
• Inspect repaired components and verify serviceability.
• Perform integration, configuration control, and testing of repaired hardware.

Corrective Maintenance & Field Support

• Perform corrective maintenance activities for hardware failures.
• Restore systems to operational status within SLA requirements.
• Monitor and maintain system availability and reliability metrics, including:Mean Time Between Failures (MTBF)Mean Time To Repair (MTTR)System downtime recordsHardware defect tracking
• Troubleshoot and resolve hardware-related issues in production environments.

Field Testing & System Validation

• Conduct software and system testing following bug fixes, patches, and deployments.
• Validate system functionality after software upgrades and maintenance activities.
• Ensure correct system configurations are loaded before testing and production use.
• Support deployment verification and acceptance testing activities.

Spares Management

• Manage inventory of spare parts, test equipment, and maintenance tools.
• Perform receiving, issuing, storage, and disposal activities.
• Conduct serviceability checks on spare components.
• Coordinate repair and replacement of faulty spare equipment.
• Monitor end-of-life (EOL) and end-of-support (EOS) status of hardware assets.

Preventive Maintenance

• Execute preventive maintenance activities according to approved schedules and procedures.
• Perform system inspections, calibration, servicing, and configuration verification.
• Follow approved maintenance checklists and standards.
• Prepare and submit preventive maintenance reports upon completion.

Calibration Services

• Coordinate with vendors for calibration of maintenance and test equipment.
• Ensure calibration schedules are maintained and equipment remains compliant.

General Duties

• Support operational readiness and system availability requirements.
• Perform additional technical and operational duties as assigned.

Technical Skills & Experience

Infrastructure & Hardware Support

• HP Servers
• Cisco Network Switches
• Cisco Wireless Access Points
• Uninterruptible Power Supply (UPS)
• Remote Input-Output (RIO) Systems
• Programmable Logic Controllers (PLC)
• IP55/IP65 Outdoor Racks
• Video Wall Systems
• Keyboard, Video, Mouse (KVM) Systems

Systems & Operations

• Mission-Critical Systems Support
• Hardware Troubleshooting & Diagnostics
• Corrective & Preventive Maintenance
• System Testing & Validation
• Configuration Management
• Hardware Lifecycle Management
• Spare Parts & Asset Management
• System Reliability & Availability Monitoring
• SLA Compliance Management
• Incident Resolution

IT Service Management

• IT Service Management (ITSM)
• Incident Management
• Change Management
• Problem Management
• Service Delivery Best Practices

Technical Competencies

• Reading and interpreting system architecture diagrams
• Understanding operational and user environments
• Root cause analysis and troubleshooting
• Documentation and reporting
• Vendor coordination and management

Requirements

• Diploma or bachelor's degree in engineering, preferably Electrical Engineering or Info-Communication Engineering.
• Minimum 2–3 years of experience supporting any of the following Servers, Cisco Networking, UPS, RIO, PLC, Outdoor Racks, Video Wall and Systems KVM
• Minimum 2–3 years of experience supporting mission-critical environments with stringent SLAs (e.g., 99.9% availability).
• Strong understanding of ITSM standards, processes, and best practices.

Soft Skills

• Customer-focused with strong service orientation.
• Strong analytical and problem-solving abilities.
• Good listening and communication skills.
• Positive attitude and willingness to learn new technologies.
• Ability to work independently and within a team environment.
• Comfortable working in fast-paced, high-pressure environments.
• Adaptable, proactive, and self-motivated

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This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to Quesscorp Singapore’s PDPA and e2i’s PDPA