Field Systems Technician

About the Role

We are looking for a motivated and hands-on Field SystemsTechnician to join our technical team. You will be responsible for installing,configuring, maintaining, and supporting our in-house software solutions andassociated hardware at customer sites. This role requires a combination of ITtroubleshooting, hardware installation, and excellent customer service skills.

Key Responsibilities

• Install, configure, and commission the company'ssoftware solutions at customer sites.
• Install and support hardware including kiosks,mini PCs, printers, scanners, tablets, barcode/QR code scanners, and otherperipheral devices.
• Perform preventive maintenance and correctivemaintenance for deployed systems.
• Diagnose and resolve software, hardware, andbasic network-related issues.
• Configure Windows operating systems, useraccounts, and application settings.
• Perform system upgrades, software patches, anddata backups.
• Assist with system integration involving ActiveDirectory, Microsoft Entra ID, access control systems, network devices, andthird-party applications.
• Provide onsite and remote technical support tocustomers.
• Conduct system testing and User AcceptanceTesting (UAT) with customers.
• Prepare service reports and maintain accuratedocumentation after each service visit.
• Escalate complex technical issues to thesoftware development team when required.
• Ensure projects and service requests arecompleted within agreed timelines.
• Deliver basic user training and operationalguidance to customers.

Requirements

• NITEC, Higher NITEC, Diploma, or equivalent in Information Technology, Electronics, Computer Engineering, or a related discipline.
• Fresh graduates are welcome to apply. Training will be provided.
• Experience in IT support, field service, or systems installation is an advantage.
• Basic knowledge of Windows operating systems and computer hardware.
• Basic understanding of networking concepts (TCP/IP, IP addressing, switches, routers, and Wi-Fi).
• Strong troubleshooting and problem-solving skills.
• Good communication and interpersonal skills.
• Able to work independently and as part of a team.
• Willing to travel to customer sites across Singapore.