Job Description - Frontline Manager, Google Customer Solutions - Singapore
Job summary The GCS Sales Mid-Market Lead is responsible for managing business engagements with top advertisers
They strengthen client relationships and provide business growth strategy consultation
They also recruit, retain, and lead a team of account managers and executives
Job seniority: mid-to-senior level
Responsibilities • Deliver business growth, engagement, and client satisfaction for a portfolio of mid-market advertisers
• Manage and strengthen executive-level client relationships through key meetings and business reviews
• Recruit, retain, and lead a team of account executives to improve growth and portfolio health
• Coach sales team and help them engage with stakeholders in GCS customers and agencies
• Partner with cross-functional teams to drive success of the mid-market segment
Requirements • Bachelor's degree or equivalent practical experience
• 10 years of sales experience in technology, advertising, or media agency
• Experience in coaching and mentoring in a sales context
• Ability to model and coach sales behaviors, including C-level engagement and objection handling
• Thought leadership and ability to develop and deliver business strategies
• Developed analytical skills and ability to capture opportunities
• Fluent in English, both written and spoken
Key Skills Needed • Relationship-building
• Analytical abilities
• Coaching and mentoring
• Sales strategy development
• Effective communication (English fluency)
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