Global Software Support Engineer (New College Graduate)

Key Responsibilities

1. Understand and resolve Applied Materials’ equipment software application and systems issues of low complexity with some supervision.

2. Provides customer software support via Software Ticketing system.

3. Provides assistance in analysis of software issues reported on customer tools by field engineers.
Aligns and delivers in line with group objectives.

4. Demonstrates beginner level understanding of BU product, system software and software troubleshooting tools/BKMs and infrastructure necessary to meet work delivery requirements.

5. Take all company level trainings and certifications needed for gaining specific product knowledge.

6. Understands and familiarizes with the equipment software documentation, Key customer features and installation/upgrade instructions for software product releases.

Key Responsibilities

• Understand, research, and resolve internal and external application and systems issues. 

• Create, test, and verify installation/upgrade instructions for Applied Materials’ product releases.

• Participate in product testing, documentation reviews, and user conferences.

• Provide off-hours customer support via pager and cellular telephone as scheduled. Provide telephone coverage as scheduled.

• Attend Applied Materials’ classes in designated product line and external classes for third-party software.

• Provide on-going training to customers for technical and systems issues.

• Deliver updates and reports to managers, partners and peers

Requirements :

• Bachelor’s degree in Computer Science/IT, Electrical/Electronics, Mechatronics or related engineering

• Demonstrates conceptual knowledge of theories, practices and procedures within a discipline 

• Uses existing procedures to solve standard problems; analyzes information and standard practices to make judgment

• Has limited impact on own work team; works within standardized procedures and practices to achieve objectives and meet deadlines

• Exchanges straightforward information, asks questions and checks for understanding