$3,500 - 5,000 monthly
Number of Applicants
:000+
ACR Tier 1 functions and responsibilities (not limited)
1. Respond to the incoming enquiries/incident/request/alerts (Call, Email, Webchat, EUP, IVR handling, Monitoring consoles)
2. Record and manage all transactions/ cases in Service Management System
3. Broadcast notifications to the relevant parties
4. Provide timely status update, follow up on cases escalated until closure within the service level agreement.
5. Ensure daily tasks are executed according to the Standard Operation Procedure
ACHIEVE SUCCESS PTE. LTD.
Founded in Singapore in 1990, Achieve Group is a multi award-winning organization and HR outsourcing partner-of-choice for local conglomerates and multinational corporations within the Asia Pacific region. With offices in Singapore, Malaysia and Hong Kong, Achieve Group offers a full s...
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