ICT Project Officer

The Project Officer will be assigned works that include, but are not limited to, the following:

a.     Providing day-to-day technical support to operational users

b.     Delivering technical support for operational events

c.     Managing the lifecycle of ICT equipment if any

d.     Administering user accounts and inventory management systems

e.     Supporting the rollout of ICT projects

Functional area

1.     Project Coordination

2.     User and Stakeholder Management

3.     Vendor Management

4.     Operation Event Planning and Management

5.     Inventory and Asset Management

6.     To understand and abide to Standard Operating Procedures and Instruction Manuals

7.     Budget Management

8.     Incident Management and Escalation

Job scope

·      Work closely with stakeholders and other project officers to support operational and project implementation

·      Provide prompt technical support for operational events; and business-as-usual ICT requirements and troubleshooting

·      Work closely with vendors to ensure all ICT requirements are provisioned and operational outcomes are met

·      Provide technical consultation and solutioning for operational users on ICT requests

·      Provide 1st level troubleshooting for any network related issues at designated sites

·      Manage user expectation and resolve any technical issues/incidents timely

·      Manage inventory and asset of ICT equipment, including peripherals and accessories

·      Ensure operational readiness of ICT equipment for deployment

·      Manage and support disposal of ICT equipment

·      Support audit activities and stock-taking of ICT inventory

·      Administration of user account management system and inventory management system

·      Assist in provision of mobile plan subscription and subscription of fixed/leased line

·      Assist in budgeting for ICT requirements, including monitoring of expenditure and verification of billing as when required

·      Management and maintenance of network control centre/room

·      Compliance with Agency Standard Operating Procedures and Instruction Manuals during course of work

·      Perform any other duties as assigned by immediate supervisors and management

** Able to be contactable 24 x 7 and perform work after office hours, on weekends and Public Holidays if required at short notice.