Information Technology Support Specialist

Situated in the heart of Singapore's Central Business District, Rakuten Asia Pte. Ltd. is Rakuten's Asia Regional headquarters. Established in August 2012 as part of Rakuten's global expansion strategy, Rakuten Asia comprises various businesses that provide essential value-added services to Rakuten's global ecosystem. Through advertisement product development, product strategy, and data management, among others, Rakuten Asia is strengthening Rakuten Group's core competencies to take the lead in an increasingly digitalized world.

Rakuten Group, Inc. is a global leader in internet services that empower individuals, communities, businesses, and society. Founded in Tokyo in 1997 as an online marketplace, Rakuten has expanded to offer services in e-commerce, fintech, digital content, and communications to approximately 1.7 billion members around the world. The Rakuten Group has nearly 32,000 employees and operations in 30 countries and regions. For more information visit https://global.rakuten.com/corp/

As an IT Support Specialist, the incumbent will be part of our in-house IT team who will be responsible in performing endpoint device deployment and management. The incumbent will also support the Regional and Global IT team in any projects and assignments as required.

Responsibilities:

• Perform Endpoint device deployment and management.
• Perform Endpoint support for members who work in the office or work remotely.
• Perform system administration and management.
• Assist in server administration and daily maintenance.
• Monitor and maintenance of desktops, servers, network devices and peripherals.
• Perform system maintenance and upgrades.
• Perform Server Room routine health checks and regular maintenance.
• Participate in problem management; assist with regular inspection and maintenance of IT asset management, information systems and equipment.
• Perform troubleshooting to diagnose and resolve problems (debug, repair, mitigate, replace,).
• Responsible for the implementation of application systems and IT infrastructure according to daily maintenance, changes or project needs.
• Working with the Regional IT team and Global IT team for any projects and assignments as required.
• Undertake ad-hoc IT-related tasks as required.

Requirement:

• Higher Diploma or above, major in computer science and technology or related fields.
• Degree, major in computer science and technology will be an advantage.
• Professional qualification (ITIL and PMP) will be an advantage.
• At least 3 years’ experience in IT support for desk side and server side.
• Working experience in medium-sized enterprises or cross-regional group companies is preferred.
• Familiar with desktop operating systems, Microsoft Office and other software, basic knowledge of application systems, databases, servers, and networks.
• Good customer service awareness, communication skills and teamwork skills.
• Strong problem-solving and learning ability.
• Ability to be a self-starter and self-paced.
• Capable of working independently with less supervision.
• Willing to work in a fast-paced environment.

Please be informed that this is a 1-year contract position. (Subject to conversion)

Rakuten is an equal opportunities employer and welcomes applications regardless of sex, marital status, ethnic origin, sexual orientation, religious belief, or age.